Don’t Wait…Integrate!

Middle Eastern contact center specialists IST Networks tell CXM World of the importance of integrating CX silos to improve Customer Experience and save your company time and money You may have heard that ha...

Bouncing Back from a CX Blunder

Thanks to social media, the sordid details of a bad customer experience can spread across the globe before a company is even aware of a problem. We’ve all seen CX disasters unfold before our eyes, whether it...