Become a Genuine Customer Experience Master
The two day CXMasterclass is designed for those wishing to develop their understanding of best practice disciplines, tools and frameworks being used successfully in Customer Experience around the globe.
Led by Ian Golding, world renowned Customer Experience Specialist, the masterclasses have been developed for those who want to master their skills and/or prepare for the CXPA exam to become certified CX professionals.
Anyone wanting to build their knowledge about Customer Experience and how to lead and manage the CX agendaTopics include
The role of the CX professionalCCXP competency requirements Customer culture, strategy and actions Journey mapping and measurementDuration
10th and 11th May 2017Location
Movenpick Ibn Battuta Gate Hotel, Dubai, UAE
Special rates are available for team bookings.
For further information, call 056 752 2028 Or send an email to firstname.lastname@example.org
Meet the Trainer
Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.