Become a Genuine Customer Experience Master
CX Professional Masterclass is designed for those wishing to develop their understanding of best practice disciplines, tools and frameworks being used successfully in Customer Experience around the globe.
Designed by Ian Golding, world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional.
Anyone wanting to build their knowledge about Customer Experience and how to lead and manage the CX agendaTopics include
- The role of the CX professional
- CCXP competency requirements
- Customer culture, strategy and actions
- Journey mapping and measurement
$1,075 (with special discounts for group bookings)
AED 3950 (with special discounts for group bookings)Available Dates
22nd and 23rd November 2017
17th and 18th January 2018Location
Movenpick Ibn Battuta Gate Hotel, Dubai, UAE
Special rates are available for team bookings.
For further information, call 056 752 2028 Or send an email to email@example.com
Meet the Trainer
Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.