Become a Genuine Customer Experience Master
CX Professional Masterclass is designed for those wishing to develop their understanding of best practice disciplines, tools and frameworks being used successfully in Customer Experience around the globe.
Designed by Ian Golding, world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional.
life the skills needed to succeed as a CX professional.
CCXP Readiness Workshop Amman
For all of you interested in becoming Certified Customer Experience Professionals by taking the CCXP exam, we have developed a special CX Workshop that will test your knowledge and understanding of CXPA competencies and prepare you for the exam.
Each exam re-sit or re-application carries a cost. Attending the workshop can reduce the likelihood of re-applying and make the whole process of becoming a CCXP more rewarding.
CXMasterclass is proud to be working with Ian Golding, who was the first person in the world to be authorised by the CXPA to teach the CCXP accreditation and has mentored approximately a quarter of all CCXPs globally to date.
IMPORTANT NOTE: You will have the opportunity to take the CCXP Exam straight after the CX Workshop Masterclass and do both all at once. You just need to look at our schedule and chose the best date for you. If you can’t make the Exam after the workshop, you will be notified of dates you can sit the exam when applying for CCXP exam.
Delegates wishing to take the CCXP exam after the CX Workshop Masterclass on the same day, firstly must have been accepted and approved. The application process is detailed here http://www.ccxp.org/ and must be done before the date.
The Workshop will include:
- Understanding the CXPA’s six competencies – the exam specifically tests this knowledge
- How best to approach the CCXP accreditation assessment
- The CCXP exam methodology
- A review of sample questions for each competency
- CX Continuing Professional Development beyond the CCXP accreditation
- How to apply for the exam (if you have already applied for the CCXP Exam, the workshop will still be of the undoubtedly importance)
Anyone wanting to build their knowledge about Customer Experience and how to lead and manage the CX agendaTopics include
The role of the CX professional CCXP competency requirements Customer culture, strategy and actions Journey mapping and measurementDuration
(with special discounts for group bookings)
18th and 19th July 2017Location
Crowne Plaza, Amman, Jordan
Anyone wanting to learn more about the CCXP exam and/or to sit the CCXP examTopics include
CX Workshop that will test your knowledge and understanding of CXPA competencies and prepare you for the examDuration
Thu 20th July 2017Location
Crowne Plaza, Amman, Jordan
Special rates are available for team bookings.
For further information, call 056 752 2028 Or send an email to firstname.lastname@example.org
Meet the Trainer
Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.