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Data, Trust and Customer Experience

“Scams expected to hit customers hard after eBay data breach” (USA Today) “Sony PlayStation suffers massive data breach.” (Reuters) Data losses cost - big time.  Headlines like those above have a huge financi...
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One winged butterflies don’t fly.

It is said that a butterfly flapping its wings in Brazil may start a tornado in Texas. Edward Lornez’s description of the unseen consequences implicit in chaos theory holds true for those concerned with buildin...