Associate Professor of Operations Management at KEDGE
Frederic Ponsignon is an Associate Professor of Operations Management at KEDGE Business School (Bordeaux). His research and teaching interests lie in: business models, customer experience, service quality/recovery and modularity. He has published both academic articles and white papers on these topics. Working closely with a variety of public and private organisations to explore these issues in the field, his mantra as a researcher is to “pursue theory to inform practice”.