Milan Jovanovic, Author at Customer Experience Magazine
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Milan Jovanovic
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • International Business Excellence Awards are Going Online

      Sandra Radlovacki
      July 7, 2020

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      Sandra Radlovacki
      June 1, 2020

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      Sandra Radlovacki
      May 12, 2020
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Milan Jovanovic
      December 27, 2017
      Blog, CXM blog
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    • Keeping Experience in Mind: The Neuropsychology Behind Customer Journey Maps

      Eytan Hattem
      August 3, 2020

    • Living the Change: Continuous Transformation in the Experience Economy

      Eytan Hattem
      July 30, 2020

    • “Trust Me, I’m a Brand!” – What Exactly is The Value of Branding?

      Sumarie Schreiner
      July 13, 2020
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    • Autonomous Air Taxi Service Tested for the First Time

      Milan Jovanovic
      September 27, 2017
      CXM Digital, Digital Video
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      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Milan Jovanovic
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • Human Touch at the Core of CX: An Interview with Faran Niaz

      Sandra Radlovacki
      June 22, 2020

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      Sandra Radlovacki
      April 15, 2020

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      Sandra Radlovacki
      April 14, 2020

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      Di Mayze
      November 22, 2019

    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017
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Author Milan Jovanovic

Milan Jovanovic

Milan Jovanovic

Newsdesk Researcher, Customer Experience Magazine

Published monthly, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.

Crown Prince of Dubai Named LinkedIn Influencer

Milan Jovanovic
December 13, 2017
Business News
LinkedIn,the world's largest professional network, has named Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, its Linkedin Influencer for 2017.  The Crown Prince - who is also...

Dubai Cruising for Tourist Boom

Milan Jovanovic
December 12, 2017
Business News
The first nine months of this year have been fruitful for tourism in Dubai, with a recorded visitor increase of 7.5 percent, and now it is hoped that one million cruise ship passengers could arrive by 2020. ...

Blockchain Could Transform Customer Experience in Banking

Milan Jovanovic
December 12, 2017
Business News, CXM News, Financial
At the 24th World Islamic Banking Conference, customer relations firm Avaya announced that technologies such as blockchain will transform Customer Experience delivery in the banking sector.  In October, Avay...

HSBC Visa Cardholders Refunded after Glitch

Milan Jovanovic
December 11, 2017
Business News, CXM News, Financial, Good Practices
HSBC has refunded Visa cardholders in the UAE after a technical glitch led to higher deductions on card purchases made on December 2.  Customers complained on social media over the extra charges, prompting t...

Price Hikes Barred Ahead of VAT

Milan Jovanovic
December 11, 2017
Business News, Financial
Dubai retailers have been urged not to manipulate prices and add value added tax (VAT) to the existing prices before January 1, 2018. The Commercial Compliance and Consumer Protection (CCCP) sector in Dubai ...

Full List of New VAT rates in UAE

Milan Jovanovic
December 6, 2017
Business News, CXM News, Financial, General Business
The UAE and Saudi Arabia have disclosed final VAT rates for food, fashion, gold, cars and other goods. The two countries will be the first to launch VAT as of January 1, 2018. The Federal Tax Authority h...

Lulu Group Launches Online Grocery Sales in UAE

Milan Jovanovic
November 21, 2017
Business News, CXM News, Digital
The Lulu Group has launched a four-day online sale in the UAE offering price reduction by 40-60 percent. The 'Lulu Online Bonanza' campaign focuses on one product in particular - groceries. Their main goal h...

Towering Dubai Economy Grows Ever-Stronger

Milan Jovanovic
November 16, 2017
Business News, Financial
Non-oil foreign trade in Dubai has increased by 13 percent from the previous year, reaching Dh344 billion in the third quarter of 2017. The highest growth was recorded in the re-export sector by 34 percent a...

Emirates Reveal Luxury First Class Cabins

Milan Jovanovic
November 16, 2017
Industry news, International, News
Dubai Emirates have exhibited their new first class suite for the Boing 777 aircraft at the Dubai Airshow. Suites are equipped with large beds, dining areas and amazing virtual windows.  On the pictures belo...

Dubai International Airport Gates Get Smart

Milan Jovanovic
November 13, 2017
Business News, Digital, Good Practices
Terminal 3 at the Dubai International Airport is ushering passengers through brand new smart gates with face-recognition technology.  Queues at the immigration desk have dropped thanks to the new technol...
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