Editor, Customer Experience Magazine World
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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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      Tariq Jarrar
      May 28, 2019

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      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018
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      Paul Ainsworth
      December 27, 2017
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      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Paul Ainsworth
      September 27, 2017
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Paul Ainsworth
      October 5, 2018

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      March 5, 2018

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      Di Mayze
      December 22, 2017

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      Paul Ainsworth
      November 13, 2017

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      August 9, 2017
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Author Paul Ainsworth

Paul Ainsworth

Paul Ainsworth

Editor, Customer Experience Magazine World

Experienced media professional with over a decade working in Irish journalism. I am a former newspaper editor now helming executive editorial duties with CXM.World, the premier online source for customer experience news, features, and opinion in the MENA region. Along with my previous appointment as editor of the County Antrim Post, I have worked for and contributed to numerous publications and broadcasters within the last ten years, including the Irish News, Irish Times, Daily Mirror, BBC, and more.

International Customer Experience Awards: August Entry Deadline Approaching

Paul Ainsworth
June 4, 2019
Customer Experience, News
The International Customer Experience Awards is returning to Amsterdam for its second year, and potential entrants have until August 7 to apply. A total of 19 categories are open for submissions, with one O...

Renewable Future in Focus Ahead of Abu Dhabi Climate Summit

Paul Ainsworth
June 3, 2019
Gulf Sustainability and CSR Awards, News, Sustainability
Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year. The latest report from the International Renewabl...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Paul Ainsworth
May 28, 2019
Customer Experience, News
Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region. The list, expertly curated by Hote...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Paul Ainsworth
May 22, 2019
Customer Experience, News
Mövenpick's Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he ...

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

Paul Ainsworth
May 14, 2019
Customer Experience, International Customer Experience Awards, News
The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off ...

Dubai to Host Forum on CX in Cinema

Paul Ainsworth
May 10, 2019
Customer Experience, News
The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Du...

Dubai Hosts ‘Digital Experience Now’ Networking Event

Paul Ainsworth
April 30, 2019
CXM Digital, News
Contentsquare is making its event debut in Dubai with Digital Experience Now – aka The DEN – a networking conference exclusively for digital leaders across the Middle East and North Africa. Following Visa’s...

CX and Sustainability Key Goals for Dubai Airports

Paul Ainsworth
April 30, 2019
Customer Experience, News
Dubai Airports Corporation (DAC) wants to lead the way in making sustainability, affordability, and efficiency key to the growth of the travel industry for decades to come. This was the message from DAC CEO...

Emirates Tops UAE Customer Satisfaction Index

Paul Ainsworth
March 28, 2019
Customer Experience, News
Gulf Customer Experience Awards winner Emirates has topped a customer satisfaction index for the UAE, with the airline beating brands including Honda and Apple. The Kuwait-based Service Hero platform collat...

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Paul Ainsworth
March 21, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic. Customer W...
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