Editor, Customer Experience Magazine World
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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019

    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Paul Ainsworth
      December 27, 2017
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    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 6, 2019

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      Ricardo Saltz Gulko
      October 10, 2019

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      Yasser Bahaa El-Din
      October 30, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Paul Ainsworth
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Paul Ainsworth
      September 4, 2017
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      Di Mayze
      November 22, 2019

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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017

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      Donna O’Toole
      August 9, 2017
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Author Paul Ainsworth

Paul Ainsworth

Paul Ainsworth

Editor, Customer Experience Magazine World

Experienced media professional with over a decade working in Irish journalism. I am a former newspaper editor now helming executive editorial duties with CXM.World, the premier online source for customer experience news, features, and opinion in the MENA region. Along with my previous appointment as editor of the County Antrim Post, I have worked for and contributed to numerous publications and broadcasters within the last ten years, including the Irish News, Irish Times, Daily Mirror, BBC, and more.

Cuban Sustainability Project Boosted by Abu Dhabi Fund for Development

Paul Ainsworth
July 5, 2019
Sustainability
The Abu Dhabi Fund for Development (ADFD) has joined forces with Cuba’s Ministry of Energy and Mines and International Renewable Energy Agency (IRENA) as part of a project to power almost 7,000 Cuban homes. ...

Global Prosperity Initiative Focuses on Sustainability Development Goals

Paul Ainsworth
June 24, 2019
News, Sustainability
The Mohammed bin Rashid Initiative for Global Prosperity has begun preparations for the launch of its second cohort, re-affirming its commitment to advancing the United Nations Sustainable Development Goals. ...

Dubai Islamic Bank’s Dr Chilwan to Speak at WIBC Capital Markets Summit Asia

Paul Ainsworth
June 12, 2019
Uncategorized
Dubai Islamic Bank powerhouse Dr Adnan Chilwan is to offer his expert insight at the upcoming WIBC Capital Markets Summit Asia. Dr Chilwan is Group Chief Executive Officer at former Gulf Customer Experience...

Digital Competencies Vital to UAE Employee Experience

Paul Ainsworth
June 12, 2019
Employee Experience, News
Eighty-three percent of UAE respondents see digital competencies as being either very or extremely important in achieving, among other things, organisational agility, employee satisfaction, and talent acquisit...

International Customer Experience Awards: August Entry Deadline Approaching

Paul Ainsworth
June 4, 2019
Customer Experience, News
The International Customer Experience Awards is returning to Amsterdam for its second year, and potential entrants have until August 7 to apply. A total of 19 categories are open for submissions, with one O...

Renewable Future in Focus Ahead of Abu Dhabi Climate Summit

Paul Ainsworth
June 3, 2019
Gulf Sustainability and CSR Awards, News, Sustainability
Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year. The latest report from the International Renewabl...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Paul Ainsworth
May 28, 2019
Customer Experience, News
Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region. The list, expertly curated by Hote...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Paul Ainsworth
May 22, 2019
Customer Experience, News
Mövenpick's Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he ...

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

Paul Ainsworth
May 14, 2019
Customer Experience, International Customer Experience Awards, News
The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off ...

Dubai to Host Forum on CX in Cinema

Paul Ainsworth
May 10, 2019
Customer Experience, News
The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Du...
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