Editor, Customer Experience Magazine World
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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019

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      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018
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      Paul Ainsworth
      December 27, 2017
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      Yasser Bahaa El-Din
      December 6, 2019

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      Ricardo Saltz Gulko
      October 10, 2019

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      Yasser Bahaa El-Din
      October 30, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Paul Ainsworth
      September 27, 2017
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Paul Ainsworth
      September 4, 2017
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      Di Mayze
      November 22, 2019

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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017

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      Donna O’Toole
      August 9, 2017
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Author Paul Ainsworth

Paul Ainsworth

Paul Ainsworth

Editor, Customer Experience Magazine World

Experienced media professional with over a decade working in Irish journalism. I am a former newspaper editor now helming executive editorial duties with CXM.World, the premier online source for customer experience news, features, and opinion in the MENA region. Along with my previous appointment as editor of the County Antrim Post, I have worked for and contributed to numerous publications and broadcasters within the last ten years, including the Irish News, Irish Times, Daily Mirror, BBC, and more.

Gulf CX Award Winners Help Shape UAE Relationship With US Banks

Paul Ainsworth
September 10, 2019
Customer Experience, News
Gulf Customer Experience Awards winners have taken part in a high-level conference to strengthen relations between UAE and US banks. The UAE Banks Federation (UBF), a body representing 52 member banks opera...

CX Soaring at Dubai International Airport With new Cloud Platform

Paul Ainsworth
September 10, 2019
Customer Experience, News
Dubai International Airport is aiming to boost Customer and Employee Experience through the implementation of a new bespoke cloud-based platform. Dubai Airports, which operates Dubai International Airport, ...

Ian Golding’s ‘Customer What?’ Published in Arabic

Paul Ainsworth
August 20, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic - its very first translation. Customer What? The honest and practical guide to customer exper...

International Customer Experience Awards: 2019 Finalists Revealed

Paul Ainsworth
August 16, 2019
Customer Experience, News
The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam. This is the second year of the event, which is a world-class showcase of ...

DEWA Boosts CX With Smart Response Service

Paul Ainsworth
July 23, 2019
Uncategorized
Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience. The Smart Response Service fe...

Gulf Customer Experience Awards 2020: Entries now Open

Paul Ainsworth
July 16, 2019
Customer Experience, Gulf Customer Experience Awards, News
The Gulf Customer Experience Awards will return to Dubai for 2020 in a new-look ceremony that will celebrate the very best CX strategies in the region. Hosted by Awards International, the 2020 finals event ...

Cuban Sustainability Project Boosted by Abu Dhabi Fund for Development

Paul Ainsworth
July 5, 2019
Sustainability
The Abu Dhabi Fund for Development (ADFD) has joined forces with Cuba’s Ministry of Energy and Mines and International Renewable Energy Agency (IRENA) as part of a project to power almost 7,000 Cuban homes. ...

Global Prosperity Initiative Focuses on Sustainability Development Goals

Paul Ainsworth
June 24, 2019
News, Sustainability
The Mohammed bin Rashid Initiative for Global Prosperity has begun preparations for the launch of its second cohort, re-affirming its commitment to advancing the United Nations Sustainable Development Goals. ...

Dubai Islamic Bank’s Dr Chilwan to Speak at WIBC Capital Markets Summit Asia

Paul Ainsworth
June 12, 2019
Uncategorized
Dubai Islamic Bank powerhouse Dr Adnan Chilwan is to offer his expert insight at the upcoming WIBC Capital Markets Summit Asia. Dr Chilwan is Group Chief Executive Officer at former Gulf Customer Experience...

Digital Competencies Vital to UAE Employee Experience

Paul Ainsworth
June 12, 2019
Employee Experience, News
Eighty-three percent of UAE respondents see digital competencies as being either very or extremely important in achieving, among other things, organisational agility, employee satisfaction, and talent acquisit...
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