Riccardo Osti is the CEO at Wonderflow, a company that helps leading brands understand customers and identify areas of improvement by analysing any kind of consumer feedback. He leads a global team of 50-plus collaborators across 15 countries.
An expert in data-driven innovation and Lean enterprise, Riccardo is an author, curator of Startup Digest Amsterdam, and is a Judge at the 2018 International Customer Experience Awards.
In the last few years, the concept of becoming 'consumer-centric' has received a growing focus, with most of the global enterprises aiming to execute such a change.
However, by talking to executives in thes...