Milan Jovanovic

Milan Jovanovic

Newsdesk Researcher, Customer Experience Magazine
Paul Ainsworth

Paul Ainsworth

Editor, Customer Experience Magazine World
Abdalla Elbadawy

Abdalla Elbadawy

Senior Service Design Consultant at Araamis
Abid Mustafa

Abid Mustafa

Director Strategy and Customer Experience PMO
Ahmed Khidhir

Ahmed Khidhir

Senior Consultant – Digital Channels at Misys
Alexander Rauser

Alexander Rauser

Chief Executive Officer, Prototype
Alina Prelicz - Zawadzka

Alina Prelicz - Zawadzka

Psychologist and UX specialist

Annalinde Isolde Nickisch

HR Consultant and Partner from The Thought Factory
Antonio Antonio Espingardeiro, Ph.D.

Antonio Antonio Espingardeiro, Ph.D.

IEEE Member; Product development in software and Automation
Axel Schmidt

Axel Schmidt

Senior PR Manager at TeamViewer
Balakrishna Murthy

Balakrishna Murthy

Business Director - CRM & Customer Experience Practice at Jacobsons Direct Marketing Services LLC
Barry Smith

Barry Smith

Business Line Manager for Partners, Sales & Marketing, Ikano Insight
Celia Donne

Celia Donne

Global Operations Director at Regus
Christopher Brooks

Christopher Brooks

Director, Lexden, Customer Strategy Consultants
Craig McVoy

Craig McVoy

Founder at Consort, Customer & Employee Experience Consultancy

Dana Bou-Saleh

Marketing Manager at Awards International
Danni Hunt

Danni Hunt

Head of Future Email at RedEye

David Wallace

Social Media Marketer
Donald Maidment

Donald Maidment

Head of Customer Service at Panasonic
Donna O’Toole

Donna O’Toole

August Recognition Ltd
Frederic Ponsignon

Frederic Ponsignon

Associate Professor of Operations Management at KEDGE
Gamal Emara

Gamal Emara

Country Manager, UAE & Qatar at Aruba, a Hewlett Packard Enterprise company
Gangadhar Krishna

Gangadhar Krishna

Freelance Writer, Analyst, Coach and Author
Gareth Foster

Gareth Foster

Marketing Director at Powwownow
Gemma Harding

Gemma Harding

Head of Corporate Services
George Tye

George Tye

Client Services Director, CCR
Gianluca Bregoli

Gianluca Bregoli

Customer Experience and Employee Experience Professional
Giles Fraser MPRCA

Giles Fraser MPRCA

Co-Founder, Brands2Life
Hany Mokhtar

Hany Mokhtar

Commercial & Customer Experience World Class Expert
Hesham El Komy

Hesham El Komy

Senior director, Epicor Software
Ian Golding

Ian Golding

Certified Customer Experience Professional
Ismail Al Hammadi

Ismail Al Hammadi

Founder and Managing Director of Al Ruwad Real Estate and Biznet consulting
J.D. Hildebrand

J.D. Hildebrand

Content Director at Awards International
Jean-Paul Chauvet

Jean-Paul Chauvet

Chief Revenue Officer, Lightspeed
John Sylvester

John Sylvester

Director at P&MM
John Tschohl

John Tschohl

International service strategist and speaker

Jovana Bosnjak

Awards International Writer

Julie Wurtz

Marketing and Communication Manager

Kasey Cross

Security Evangelist and Sr. Product Marketing Manager at A10 Networks
Kirsty Ram

Kirsty Ram

Leading on Engagement for the UK Ministry of Justice Digital Team
Larry Augustin

Larry Augustin

Chief Executive Officer
Laura Salmond

Laura Salmond

Marketing Manager at Logicalware

Loulou Khazen Baz

Founder & Chief Owl at www.nabbesh.com
Lucy Benton

Lucy Benton

Content Writer
Mark Ackerman

Mark Ackerman

Sales Director, Middle East, ServiceNow
Mark Bigley

Mark Bigley

CEO, Secured Mail
Mark Wright

Mark Wright

Director of Climb Online and Winner of BBC Apprentice in 2014
Martin Kubler

Martin Kubler

Hospitality & Service Industries Consultant
Massimo Ferrari

Massimo Ferrari

Management Strategy Director at Red Hat
Mike Austin

Mike Austin

CEO of Fresh Relevance
Mike Maughan

Mike Maughan

Head of Global Insights at Qualtrics
Mohammed Al-Moneer

Mohammed Al-Moneer

Regional Director, MENA at A10 Networks
Monzer Tohme

Monzer Tohme

Regional VP, Middle East & Africa, Epicor Software
Naveed Kashif

Naveed Kashif

Director Corporate Services, Biznet
Nick Thompson

Nick Thompson

Managing Director at DCSL Software
Nicola Hannay

Nicola Hannay

Head of Marketing, HSO
Oisin Lunny

Oisin Lunny

Chief Evangelist, OpenMarket
Ricardo Saltz Gulko

Ricardo Saltz Gulko

Managing Principal at Eglobalis
Richard Culpin

Richard Culpin

Head of Customer Excellence for Growth Engineering
Robin Singh

Robin Singh

Resident Knowledge Management Expert at ProProfs
Ross A. Haskell

Ross A. Haskell

Sr. Director of Products, BoldChat, LogMeIn
Rupal Karia

Rupal Karia

Managing Director of Retail and Hospitality, UK and Ireland at Fujitsu
Sabby GIll

Sabby GIll

Executive Vice President
Sarah Jenkinson

Sarah Jenkinson

PR and Communication Manager Customer Experience Magazine
Stuart Crawford-Browne

Stuart Crawford-Browne

Director of Phoenix Rising, Brand & Insight Consultancy
Stuart Simms

Stuart Simms

CEO, Fits.me
Talal Wazani

Talal Wazani

Manager of Strategic Security Consulting at Help AG
Tim Roe

Tim Roe

Director of Data and Deliverability at Redeye International
Tom Needs

Tom Needs

Chief Operating Officer at Adapt
Tridip Saha

Tridip Saha

Head of European Business Sonata Software
Edward Matti

Edward Matti

Managing Partner at CCM Consultancy (for TACK & TMI Middle East, USA and Canada) CCM Consultancy

Milos Petrovic

Community Manager
Una Gemovic

Una Gemovic

Former Editor at Customer Experience Magazine World
Vernon Saldanha

Vernon Saldanha

Sr. Manager – Strategy and Client Services at Procre8