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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Gemma Harding
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Benefits of Business in Bahrain Explored at London Forum

      Paul Ainsworth
      July 23, 2018

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      Paul Ainsworth
      May 31, 2018

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      CXM World Editorial Team
      May 31, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Gemma Harding
      December 27, 2017
      Blog, CXM blog
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      Yasser Bahaa El-Din
      September 11, 2018

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      Yasser Bahaa El-Din
      August 29, 2018

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      Bhupender Singh
      May 15, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Gemma Harding
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Gemma Harding
      September 4, 2017
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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017

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      Paul Ainsworth
      November 13, 2017
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CXM Employee

Five Lifelong Career Skills Earned Working in a Call Centre

Gemma Harding
December 7, 2017
Blog, CXM Employee

Empowering a Blended Workforce to Deliver Optimal CX

Nick Nonini
November 30, 2017
CXM Digital, CXM Employee, CXM News

Don’t Make These Five Staff Training Mistakes

Paul Ainsworth
November 22, 2017
CXM Employee

Aruba Seeks ‘Sales Champion’

Milan Jovanovic
November 2, 2017
CXM Employee, CXM News
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CXM Employee

Gulf Customer, Digital, and Employee Experience Awards 2017 Finalists Announced

Paul Ainsworth
October 31, 2017
CXM Digital, CXM Employee, CXM News, Events
The finalists for the 2017 Gulf Customer Experience Awards have been announced, alongside those shortlisted in the Gulf Digital Experience and Employee Experience Awards. The annual event is returning for it...

The Human League: Perry Timms’ HR Model Set to Revolutinise Business

Paul Ainsworth
October 25, 2017
CXM Employee, News
Most would agree that running a successful business requires investing in, and taking care of, employees, and doing that is next to impossible without Human Resources. The composite professionals of a good H...

The Four Pillars of Employee Experience Success

Qualtrics
October 19, 2017
Blog, CXM Employee
In our personal lives we’re used to giving and receiving instant feedback. Whether a like on an Instagram photo, retweet of a Twitter post, or a reaction on a Facebook status, we have grown accustomed to receiving real-time feedback. Yet in our working liv...

Five Fatal Errors in Performance Appraisal

Yasser Bahaa El-Din
August 14, 2017
Blog, CXM Employee, employee experience blog
Performance appraisals are supposed to be a chance for employees and line managers to enjoy a fruitful evaluation of the previous year and create an individual development plan for the period ahead. However,...

New Telecommuting System Introduced in Abu Dhabi for Judicial Staff

CXM World Editorial Team
August 10, 2017
Business News, CXM Employee, Employee, General Business
Judicial employees in Abu Dhabi will now be able to work from home with the introduction of a new 'telecommuting' system. The Abu Dhabi Judicial Department said it has launched the Remote Work system, where wo...
customer experience

The Differentiated Customer Experience – What Makes Employees Go Above And Beyond?

Edward Matti
June 7, 2017
Blog, CXM Employee, employee experience blog
Over the last few weeks, I've been invited to several events to deliver keynotes on Delivering a Differentiated Customer Experience. And as I wrap up my trip in the Balkans and head back home, I'm reminded of a recent customer experience that sheds some light ...

Delighting Customers (Illustration)

CXM World Editorial Team
May 22, 2017
Blog, CXM Employee, Good Practices
Great customer service is that conscious and collective effort extended by all in an organization. Delighting Customers is a short but resourceful guide towards better customer service. According to Gangadh...

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