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      Paul Ainsworth
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
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News

Digital Competencies Vital to UAE Employee Experience

Paul Ainsworth
June 12, 2019
Employee Experience, News

Hurry! Time Running out on Early Bird Entry Discount for the 2019 ICXAs

Paul Ainsworth
June 4, 2019
Customer Experience, News

Renewable Future in Focus Ahead of Abu Dhabi Climate Summit

Paul Ainsworth
June 3, 2019
Gulf Sustainability and CSR Awards, News, Sustainability

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Paul Ainsworth
May 28, 2019
Customer Experience, News

Mövenpick Ibn Battuta Gate Appoints new General Manager

Paul Ainsworth
May 22, 2019
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2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

Paul Ainsworth
May 14, 2019
Customer Experience, International Customer Experience Awards, News
The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off the s...

Dubai to Host Forum on CX in Cinema

Paul Ainsworth
May 10, 2019
Customer Experience, News
The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Du...

Dubai Hosts ‘Digital Experience Now’ Networking Event

Paul Ainsworth
April 30, 2019
CXM Digital, News
Contentsquare is making its event debut in Dubai with Digital Experience Now – aka The DEN – a networking conference exclusively for digital leaders across the Middle East and North Africa. Following Visa’s recent report stating that the number of online s...

CX and Sustainability Key Goals for Dubai Airports

Paul Ainsworth
April 30, 2019
Customer Experience, News
Dubai Airports Corporation (DAC) wants to lead the way in making sustainability, affordability, and efficiency key to the growth of the travel industry for decades to come. This was the message from DAC CEO...

Avaya Academy Graduates Praised

CXM World Editorial Team
April 23, 2019
Customer Experience, News
Avaya is celebrating the graduation of the Avaya Academy Class of 2019. Now in its second year, the Avaya Academy is an immersive development program for new hires in customer-facing functions that he...

Emirates Tops UAE Customer Satisfaction Index

Paul Ainsworth
March 28, 2019
Customer Experience, News
Gulf Customer Experience Awards winner Emirates has topped a customer satisfaction index for the UAE, with the airline beating brands including Honda and Apple. The Kuwait-based Service Hero platform collates customer satisfaction data from a wide range of...

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Paul Ainsworth
March 21, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic. Customer W...

Avaya Opens Cutting-Edge Customer Experience Center in Dubai

Paul Ainsworth
March 20, 2019
Customer Experience, News
Avaya has opened a new Customer Experience Center in Dubai's One Central district that it says will shape the "CX of tomorrow". Showcasing the latest advancements in artificial intelligence (AI), biometric...

Major Digital Transformation Journey at Gulf Bank as Part of CX Overhaul

Paul Ainsworth
March 4, 2019
Customer Experience, News
Kuwait's Gulf Bank has revealed details of a digital transformation journey designed to streamline their service for customers. Working with firm Alaris, the bank has digitized 50 million documents using scanners, which has dramatically reduced physical st...

NBF: Building Competitiveness Through Employee Engagement

Paul Ainsworth
February 19, 2019
Customer Experience, Employee Experience, News
The Overall Winner at this year's Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region - and keeping them engaged as valued employees. The National Ban...
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