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      Paul Ainsworth
      February 2, 2018

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News

Emirates Tops UAE Customer Satisfaction Index

Paul Ainsworth
March 28, 2019
Customer Experience, News

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Paul Ainsworth
March 21, 2019
Customer Experience, News

Avaya Opens Cutting-Edge Customer Experience Center in Dubai

Paul Ainsworth
March 20, 2019
Customer Experience, News

Major Digital Transformation Journey at Gulf Bank as Part of CX Overhaul

Paul Ainsworth
March 4, 2019
Customer Experience, News

NBF: Building Competitiveness Through Employee Engagement

Paul Ainsworth
February 19, 2019
Customer Experience, Employee Experience, News
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News

Customer Experience Soars to new Heights at Rebranded Dubai International

Paul Ainsworth
February 18, 2019
Customer Experience, News
Dubai International (DXB) is rebranding as a "destination itself" as it aims to attract more visitors to the Emirate. The hub is the world's busiest airport for international passengers, and has seen an ann...

Avaya Opens CX Centre in Riyadh

Paul Ainsworth
January 31, 2019
Customer Experience, News
Contact centre communications firm Avaya has opened a new Customer Experience centre in Saudi Arabia. The company has established office space at the Information Technology and Communications Complex (ITCC)...

Businesses Warned to Address ‘Customer Experience Disconnect’

Paul Ainsworth
January 30, 2019
Customer Experience, News
Sixty-eight percent of Middle East and African (MEA) businesses say Customer Experience is not represented at board level, with lower-level management or multiple managers often assuming responsibility. The findings by global technology integrator and mana...

Gulf Customer Experience Awards: Winners Crowned in Dubai

Paul Ainsworth
January 24, 2019
Customer Experience, News
The winners of the Gulf Customer Experience Awards have been celebrating their wins in Dubai following a day that saw the culmination of months of work by dedicated finalists. The ceremony, sponsored by Ora...

UAE Customers Demand ‘SuperService’

Paul Ainsworth
January 16, 2019
Customer Experience, News
Four-in-five UAE consumers expect an immediate response from the organizations and vendors they contact - part of a growing demand for ‘SuperServe’ customer engagement - according to new research. In the l...

Dubai to Host Workers Incentives Conference

Paul Ainsworth
January 14, 2019
Employee Experience, News
The First Workers Incentives and End of Service Benefits Conference & Exhibition will take place in Dubai in February. Under the patronage of the Federal Authority for Government Human Resources, the event will be organised by Mondial Dubai LLC, the le...

New UAE Visa Rules to Help Encourage Growth

CXM World Editorial Team
November 27, 2018
Customer Experience, News, Real Estate
A new long-term visa system has been approved in the UAE that aims to boost the country's economy and real estate market. Foreign investors who have put over 10 million dirhams into the economy c...

CX Stars Align in Amsterdam for the First International Customer Experience Awards

Paul Ainsworth
November 21, 2018
Customer Experience, News
The inaugural International Customer Experience Awards have taken place in Amsterdam, with the UK's Holly Private Hospital taking home the first ever Overall Winner title. Hundreds attended the event in the ...

Gulf Customer Experience Awards Finalists Named

Paul Ainsworth
November 12, 2018
Customer Experience, News
The finalists for the fourth Gulf Customer Experience Awards have been revealed. The event will take place in Dubai on January 22 and will see delegations from the shortlisted companies present to an expert panel of judges in hopes of securing success in 24...

Emirates Offers Passengers World’s First ‘Biometric Path’ at DXB

CXM World Editorial Team
October 30, 2018
Customer Experience, News
Gulf Digital Experience Award winners Emirates is gearing up to launch the world’s first "biometric path", which will offer its customers a seamless airport journey at the airline’s hub in Dubai Internation...
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