UAE Customers Demand ‘SuperService’
Four-in-five UAE consumers expect an immediate response from the organizations and vendors they contact - part of a growing demand for ‘SuperServe’ customer engagement - according to new research.
In the l...
Dubai to Host Workers Incentives Conference
The First Workers Incentives and End of Service Benefits Conference & Exhibition will take place in Dubai in February.
Under the patronage of the Federal Authority for Government Human Resources, the ev...
New UAE Visa Rules to Help Encourage Growth
A new long-term visa system has been approved in the UAE that aims to boost the country's economy and real estate market.
Foreign investors who have put over 10 million dirhams into the economy can now avail of renewable 10-year visas, while own...
CX Stars Align in Amsterdam for the First International Customer Experience Awards
The inaugural International Customer Experience Awards have taken place in Amsterdam, with the UK's Holly Private Hospital taking home the first ever Overall Winner title.
Hundreds attended the event in the ...
Gulf Customer Experience Awards Finalists Named
The finalists for the fourth Gulf Customer Experience Awards have been revealed.
The event will take place in Dubai on January 22 and will see delegations from the shortlisted companies present to an expert ...
Emirates Offers Passengers World’s First ‘Biometric Path’ at DXB
Gulf Digital Experience Award winners Emirates is gearing up to launch the world’s first "biometric path", which will offer its customers a seamless airport journey at the airline’s hub in Dubai International Airport.
Utilising the latest biometric tech...
Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards
Dubai-based management consultancy firm Marmalade Fish has been recognised for creating the most positive community impact based on an independent, comprehensive assessment of global companies.
Administered by...
AI Tech Demand Growing to Meet Customer Expectations
Companies across the Middle East are deploying artificial intelligence (AI) technologies to revolutionise customer service as more and more consumers show a high acceptance of AI-driven experiences, new researc...
International Customer Experience Awards 2018: Finalists Revealed
The Finalists have been announced for the inaugural International Customer Experience Awards, which is taking place this November 20 in Amsterdam.
The event will bring together businesses and organisations from around the world to celebrate best practise in...
Digital Menus? A Tasty Idea
When was the last time you picked up a delivery menu and called the number on it to order food?
With the advent of delivery mobile apps such as Deliveroo, UberEats, Zomato, Talabat, RoundMenu, and more, 95 p...