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      Paul Ainsworth
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      Paul Ainsworth
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News

Ian Golding’s ‘Customer What?’ Published in Arabic

Paul Ainsworth
August 20, 2019
Customer Experience, News

International Customer Experience Awards: 2019 Finalists Revealed

Paul Ainsworth
August 16, 2019
Customer Experience, News

Gulf Customer Experience Awards 2020: Entries now Open

Paul Ainsworth
July 16, 2019
Customer Experience, Gulf Customer Experience Awards, News

Global Prosperity Initiative Focuses on Sustainability Development Goals

Paul Ainsworth
June 24, 2019
News, Sustainability

Digital Competencies Vital to UAE Employee Experience

Paul Ainsworth
June 12, 2019
Employee Experience, News
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International Customer Experience Awards: August Entry Deadline Approaching

Paul Ainsworth
June 4, 2019
Customer Experience, News
The International Customer Experience Awards is returning to Amsterdam for its second year, and potential entrants have until August 7 to apply. A total of 19 categories are open for submissions, with one O...

Renewable Future in Focus Ahead of Abu Dhabi Climate Summit

Paul Ainsworth
June 3, 2019
Gulf Sustainability and CSR Awards, News, Sustainability
Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year. The latest report from the International Renewabl...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Paul Ainsworth
May 28, 2019
Customer Experience, News
Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region. The list, expertly curated by Hotelier Middle East, handpicked the iconic five-star ...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Paul Ainsworth
May 22, 2019
Customer Experience, News
Mövenpick's Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he ...

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

Paul Ainsworth
May 14, 2019
Customer Experience, International Customer Experience Awards, News
The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off ...

Dubai to Host Forum on CX in Cinema

Paul Ainsworth
May 10, 2019
Customer Experience, News
The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Dubai on October 22nd - 24th, and will include an ex...

Dubai Hosts ‘Digital Experience Now’ Networking Event

Paul Ainsworth
April 30, 2019
CXM Digital, News
Contentsquare is making its event debut in Dubai with Digital Experience Now – aka The DEN – a networking conference exclusively for digital leaders across the Middle East and North Africa. Following Visa’s...

CX and Sustainability Key Goals for Dubai Airports

Paul Ainsworth
April 30, 2019
Customer Experience, News
Dubai Airports Corporation (DAC) wants to lead the way in making sustainability, affordability, and efficiency key to the growth of the travel industry for decades to come. This was the message from DAC CEO...

Avaya Academy Graduates Praised

CXM World Editorial Team
April 23, 2019
Customer Experience, News
Avaya is celebrating the graduation of the Avaya Academy Class of 2019. Now in its second year, the Avaya Academy is an immersive development program for new hires in customer-facing functions that helps individuals enter the field with exceptional t...

Emirates Tops UAE Customer Satisfaction Index

Paul Ainsworth
March 28, 2019
Customer Experience, News
Gulf Customer Experience Awards winner Emirates has topped a customer satisfaction index for the UAE, with the airline beating brands including Honda and Apple. The Kuwait-based Service Hero platform collat...
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