Launch of Usability247

Usability247 is a new approach to delivering services in the user experience industry. It will provide multiplatform user experience research and usability testing services to custom...

Four ways to use five senses

A customer experience that’s a feast for the eyes – and the nose. Hollister’s unique sensory experience got Gaetan Germain thinking; how can companies utilise the five senses to differentiate their customer exp...

Diabetes research help

Imperial College London has called on the services of customer engagement specialists, Rapide to support their research into how text messages can prevent people with high risk of developing diabetes getting the condition. The three year study will look at t...

Best in Business

The best in business have been celebrated at a ceremony in central London as the Which? Awards 2013 winners were crowned. The Which? Awards, launched in 200, publicly recognise and celebrate the very best bus...

Magical Disney

A revolutionary new wristband is offering Disney park visitors a more intimate experience. MagicBand uses radio-frequency identification (FRID) installed in wrist bands and allow visitors to use the new touch-...

NHS to embrace Power of Information

It promised to be a huge project, but the National Health Service is planning an information overhaul that will deliver big savings and better customer service. The NHS is planning a Power of Information scheme that will allow patients to see their GP records...

Real-time happiness?

Has Coca-Cola gone football crazy? The drink giant is aiming to become the ‘icon of happiness’ in the run up to the Brazilian World Cup in 2014 by telling more stories. The brand is one of the main sponsors of...

Finalists Announced

Finalists have been announced for the prestigious UK Customer Experience Awards 2013, which will take place in London in October. The volume of entries has increased dramatically over previous years and the ca...

The Widening Gulf of Customer Experience

The term customer experience has in the past few years gained wide adoption. Its promise to drive business growth and the numerous stories of how successful organizations deliver an exceptional customer experience has made it one of the most used new terms in ...