For all of you interested in becoming Certified Customer Experience Professionals by taking the CCXP exam, we have developed a special CX Workshop that will test your knowledge and understanding of CXPA competencies and prepare you for the exam.

Each exam re-sit or re-application carries a cost. Attending the workshop can reduce the likelihood of re-applying and make the whole process of becoming a CCXP more rewarding.

The workshop will be co-delivered by Ian Golding, world renowned Customer Experience Specialist and the brilliant Gayana Helder and Marleen Van Wijk.

Date
19th November 2018

Location
Insipation House of Bosch & Siemens
Inspiratiehuis 20|20
Taurusavenue 36 (Park 20l20)
2132 LS, Hoofddorp

Price
Early Bird Price: €400 + VAT (with special discounts for group bookings)
Regular Price: €450 + VAT (with special discounts for group bookings)

The Workshop will include:

  • Understanding the CXPA’s six competencies – the exam specifically tests this knowledge
  • How best to approach the CCXP accreditation assessment
  • The CCXP exam methodology
  • A review of sample questions for each competency
  • CX Continuing Professional Development beyond the CCXP accreditation
  • How to apply for the exam (if you have already applied for the CCXP Exam, the workshop will still be of the undoubtedly importance)

BOOK A PLACE


Special rates are available for team bookings.

For further information, send an email to mark@internationalcxawards.com

The Benefits of Becoming a CCXP

The CCXP provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.

The Steps to Certification

There are three phases to CCXP certification:

1. Application, assessment and acceptance
2. Register for the exam and successfully sit it
3. Using CCXP credentials and continual development

The Exam itself is organised by the Customer Experience Professional Association (CXPA) and the application process for the Exam is detailed here http://www.ccxp.org/.

Delegates wishing to take the exam must first have been accepted and approved. The process is detailed at http://www.ccxp.org/ and must be done after this workshop. When applying for the Exam, you can schedule electronically the location and date that suit you to sit the CCXP Exam at one of the CXPA test centres. Read more details about the CCXP Program in the Candidates’ Handbook here.

Eligibility

Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivilent) and five years of full-time CX-specific work experience. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.

Exam fees

The CCXP certification costs of $645 are paid separately to CXPA. CXPA members receive a $150 discount on certification and pay only $495.

CXMasterclass fees

The workshop price is €450. Book your place for the workshop.

Apply for accreditation

Candidates whose education and experience satisfy the criteria may apply for the certification and have their candidacy evaluated by CXPA representatives.

Book your place in time!

As the maximum number of workshop participants is 25, please book your place in time.

For further information, send an email to mark@internationalcxawards.com


BOOK A PLACE

CCXP READINESS
WORKSHOP
Designed for...

Anyone who is thinking of sitting the CCXP exam and wants reassurance of having a deeper understanding of what to expect

Topics include

Explaining each of the CXPA’s six competencies The two-stage process to become a CCXP Sample questions Exam methodology

Duration

One day

Price

Early Bird Price: €400 + VAT (with special discounts for group bookings)

Regular Price: €450 + VAT (with special discounts for group bookings)

Date

19th November 2018

Location

Insipation House of Bosch & Siemens
Inspiratiehuis 20|20
Taurusavenue 36 (Park 20l20)
2132 LS, Hoofddorp

Meet the Trainers

Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.

Gayana Helder, passionate about driving Customer Experience and helping companies to become customer centric by putting employees and customers first, driving cultural change and designing customer journey's. For the last 6 years responsible for the Customer Experience Strategy for DTG, reporting to CEO, having an once in the lifetime opportunity in helping DTG transforming from a yellow page company to an online marketing provider.

Marleen van Wijk, who is CCXP, is an energetic communicator, always challenging you to think customer centric and outside-in. Marleen helps companies to build, improve and drive customer strategies using fact based insights and linking CX results to business growth.