CX Professional Masterclass
Global Customer Experience Specialist and Certified Customer Experience Professional (CCXP)
A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world.
Ian Golding, world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.
Prior to their attendance at the masterclass, all delegates would be sent a questionnaire exploring their current understanding of customer experience. The questionnaire should be sent back prior to attendance at the workshop.
For those who want to validate their existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of global best practice Customer Experience (CX)
1. Introductions and expectations
2. The role of the Customer Experience Professional
3. Customer Strategy
4. Brand Proposition
1. Customer-centric culture
2. Who are your customers?
3. Customer empathy
4. Customer journey mapping
6. Action planning
Find all dates and prices here.
Choose your location and find preferred Time zone for you.
ZOOM Online Platform
For all Masterclass enquiries please contact us on:
Tel: +44 20 86385584
Please note that all delegates will receive a digital certificate of attendance which they can upload on their LinkedIn profile.
You will have the opportunity to take the CCXP Exam at a CCXP Assessment Centre in Dubai.
Delegates wishing to take the CCXP exam, can register by completing the registration process at http://www.ccxp.org/. Upon acceptance by the CXPA to take the exam, delegates must then contact AMIDEAST at the details below.
Please include information on the exam and where you plan to test.
CCXP Assessment Centre in Dubai is located:
AMIDEAST Dubai and Prometric Test Center
Knowledge Village, Block 2B, Offie G-01B