There are three phases to CCXP certification:
1. Application, assessment and acceptance
2. Register for the exam and successfully sit it
3. Using CCXP credentials and continual development
The Exam itself is organised by the Customer Experience Professional Association (CXPA) and the application process for the Exam is detailed here http://www.ccxp.org/.
Delegates wishing to take the exam must first have been accepted and approved. The process is detailed at http://www.ccxp.org and
must be done after this workshop. When applying for the Exam, you can schedule electronically the location and date that suit you to sit the CCXP Exam at one of
the CXPA test centres. Read more details about the CCXP Program in the Candidates’ Handbook here.
Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a
high school diploma (or equivilent) and five years of full-time CX-specific work experience. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.
The CCXP certiﬁcation costs of $645 are paid separately to CXPA. CXPA members receive a $150
discount on certiﬁcation and pay only $495.
The workshop price is $850. Book your place for the workshop.
Apply for accreditation
Candidates whose education and experience satisfy the criteria may apply for the certification and
have their candidacy evaluated by CXPA representatives.