Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience.

The Smart Response Service features early self-diagnosis of technical interruption within homes, reducing the necessary steps to deal with complaints and follow-ups, while resolving issues through DEWA’s smart app and website.

Speaking of the new technology, Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: “We launched the Smart Response Service for Technical Notifications today as we consider innovation to be a key pillar at DEWA, and we are keen to integrate it into various strategies and initiatives. In line with DEWA’s vision of becoming a globally leading sustainable innovative corporation, our operations and services are continually developing.

“We adopt the culture of innovation as a corporate value that contributes to the efficiency and performance of government work. We also strive to provide all the enablers to enhance and develop the knowledge and creative abilities of employees within the work environment to stimulate innovation and creativity. Additionally, we seek to identify the ideas, opinions, and observations of all those concerned to reach innovative initiatives and creative ideas that contribute to the happiness of customers and exceed their expectations.

“The launch of this service is part of our ongoing efforts to develop value-added services for our clients, supporting the vision and directives of our wise leadership and the Dubai Plan 2021 which aims to make Dubai the most preferred place to live, work, and visit.”

He added: “We are working on developing our services by raising their efficiency and effectiveness through innovation, in collaboration with several government organisations to implement improvements within the framework of unified government services. We are also working with the private sector to develop initiatives to respond to electricity and water technical notifications according to the highest global standards, enriching the customer experience, saving their time and effort, and achieving their happiness.”

Entries are now open for the 2020 Gulf Customer Experience Awards. Click here to find out more.

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