Dubai Electricity and Water Authority (DEWA) has won the Best Innovation and Best Customer Focus awards at the UK’s Best Business Awards 2017.

The awards recognise DEWA’s achievements in implementing the best international standards for monitoring customer happiness to maintain continuous improvement and exceed their expectations.

These awards also acknowledge DEWA’s commitment in developing the concept of innovation and spreading the culture of creativity at both individual and institutional levels. This adheres to the directives of the Government of Dubai to achieve the highest standards of excellence, professionalism, and competence in the field of world-class services, and promote a culture of excellence and innovation within the public sector.

“We are pleased to have received this prestigious award. The vision and directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, were a key pillar for DEWA to achieve excellence and success in its services, initiatives, projects, aspirations and continuous efforts to always be at the forefront. DEWA follows the best international standards to achieve its vision of being a sustainable innovative world-class utility,” said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

“We work under the directives of HH Sheikh Mohammed bin Rashid Al Maktoum to achieve the highest standards of excellence in all areas. We strive to achieve the Dubai Plan 2021 which aims to put Dubai government at the forefront of excellence and innovation, meeting the needs of its customers and the community. DEWA adopts an innovative and efficient approach in customer service, in order to achieve happiness for all stakeholders,” added Al Tayer.

“We are committed to providing innovative, sustainable and world-class services, based on efficiency and safety, within an innovative environment. DEWA provides 6 key services and 30 sub-services more than 800,000 customers,”

Source: Government of Dubai

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