Funnel Stage: Awareness

US Provider My Country Mobile Aims to Shake up the Global CCaaS Market

My Country Mobile (MCM), a wholesale voice and AI-native cloud communications provider, is stepping up its game in the contact centre operations market. The company has announced a strategic pivot toward forming partnerships with global customer-facing players including, Mobile Network...

Amazon AWS re:Invent Kicks Off With An Explosive AI CX Show

Amazon will dominate the news this week, with a full four-days of AI, CX and cloud stories out of the AWS re:Invent event. After some early healthcare agentic-powered news, the massive AWS event kicked off for a blizzard of news...

Customer Experience As Critical As The Cars that Dealers Sell

CXM was investigating the changing face of car dealers in the run up to the Automotive Management Live (AM Live) event earlier this month. During the show, which played host to car brands, dealer chains, technology providers and CX pros,...

Customer Experience Experts Highlight Their Relatable TV Heroes and Individual CX Moments of 2025

We’ve already taken a look at the technology that could impact CX in 2026, but let’s slow up for a more personal view from our line-up of tame experts’ CX highlights of this year. Across industry events, awards evenings and...

CXM’s November Catch-Up and December CX Events Roundup

November may have come grinding to a halt due to Thanksgiving, but there was still plenty of action earlier on, with lots coming in December to keep an eye on. The highlight for the CXM team was definitely awards night for...

Consumer Discovery Goes Real-Time At Tech for Retail, Paris

The Tech for Retail show hit Paris this week, at Paris Expo, Porte de Versailles. The show offered a close-up look at what’s changing in the drive for stronger in-store and online customer experiences. At the event were the usual mix...

OpenText Talks Up Its Vision of the Customer Experience Future

We hear plenty from CX vendors about the evolution of their platforms, and the shifts in how teams work to deliver those experiences. But OpenText, as an information-focused company that works deeper within many enterprises, even they are talking more...

Banish the Office Winter Blues With A Suntory-Style Redesign

As northern winter looms, many of us are dragging our feet through a murky commute to the dingy office. A place that does nothing to boost the mood, whatever the camaraderie and work ethic. But this corporate-driven blandness part of...

The EU Could Follow Australia With a Social Media Under-16 Clampdown Impacting CX

Australia has been in the headlines this week as teenagers go to court to win their social media access back The move comes after the Aussie government passed a law banning under-16s from accessing social services. The country’s Online Safety...

Zoom Talks Scaling the AI Customer Experience as Companion 3.0 Takes Off

Zoom is one of the last big tech companies declaring earnings before the Thanksgiving break, but not much is stopping the company’s growth as it moves more enterprise customers to AI-powered support. Based on modest but positive third quarter total...