Search Results for: chatmeter

New Chatmeter Integrations Give Restaurants a 360° View of Delivery Experiences

Chatmeter has unveiled new integrations with Uber Eats, DoorDash, and GrubHub that give restaurants the ability to monitor and respond to delivery reviews directly within the Chatmeter platform. The move connects delivery feedback with broader reputation strategies for the first...

(Almost) Nothing Beats an In-Store Experience

Online shopping may be convenient, but for most consumers, it still can’t replace the feeling of walking into a store. According to Chatmeter’s 2025 In-Store Specialty Retail Report, 91% of shoppers say digital channels don’t compare to the in-store experience,...

Acquisition Stampede Sees CX and EX Companies Acquire AI or Features

The merger and acquisitions inbox at CXM exploded into life this week ahead of major earnings report season (led by Accenture’s massive AI earnings). It highlights the growing drive for businesses to acquire AI, or AI firms to add features...

What If You Could See Every Competitor’s Weakness? Now You Can, With Pulse Ai

Chatmeter has launched Pulse Ai: Competitive Intelligence, a tool that enables brands to tap into real-time local market insights at scale. This new platform offers multi-location businesses the ability to track and analyse how they stack up against competitors, not...

Power plays: Google’s bold buy, elite spending trends, and retail leaders

Google acquires cybersecurity firm Wiz for $32 billion Alphabet, Google’s parent company, has announced its largest acquisition yet, purchasing cybersecurity firm Wiz for $32 billion. This move aims to strengthen Google Cloud’s security capabilities and compete with Microsoft and Amazon in...

What do gym-goers want in 2025? Vibes, apparently

Forget fancy equipment and elite trainers. What gym-goers really want in 2025 is a vibe. According to Chatmeter’s latest Gym Reputation Ranking Report, the top-rated fitness chains aren’t just winning on price and cleanliness but on creating an atmosphere that...

What are the key drivers in shaping consumer trust in local businesses?

When researching local businesses, consumers in 2025 are turning to a mix of digital tools and personal recommendations. A recent survey by Chatmeter highlights the diverse methods people use to gather information before making decisions, particularly when choosing restaurants or...

New report shows fast food chains face customer service struggles

A new report from Chatmeter reveals that quick-service restaurants (QSRs), commonly known as fast-food restaurants, are struggling to keep customers happy. Despite Chick-fil-A, Carl’s Jr. & Hardee’s, and Arby’s topping Chatmeter’s 2024 QSR Reputation Ranking for food, service, and value,...