Search Results for: hiring

The Truth Behind Hiring Mismatches As AI Takes Over

In just a few years, AI and related technologies have become integral to the recruitment process for organisations and applicants alike. But even though businesses are looking more holistically at their recruitment and talent strategies, when it comes to skills-based...

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

HR leaders see clear benefits in AI-powered tools, but many admit they don’t have the skilled workforce to use them effectively.Capterra’s 2025 HR Software Trends Survey, which gathered insights from over 3,200 HR professionals across 11 countries, reveals how rising...

Merit, wages, and workforce changes: the hiring debate heats up

Businesses face pay structure adjustments amid a minimum wage hikeFrom 1 April 2025, the UK’s national living wage rises to £12.21 per hour for over-21s, with similar increases for younger workers. HR insight firm Brightmine reports that nearly 60% of...

Tesco’s trolley scales, hiring bias, and restroom cleanliness: how everyday experiences shape trust

Tesco’s trolley scales spark debate among shoppersTesco is trialling giant trolley scales at a Gateshead store to catch discrepancies in “Scan as you Shop” purchases. While some shoppers find the scales convenient, others liken the experience to airport security, feeling...

Seasonal hiring declines while jobseeker interest peaks

As we approach the festive season, the outlook for seasonal hiring in 2024 is not as bright as many had hoped, despite a surge in job seeker interest. According to data from Indeed, there has been a 12% decline in...

Top Tips for Hiring the Right Team to Deliver the Best Possible Customer Experience

Building the right team to deliver the standard of care you expect your customers to receive can be challenging. There are lots of elements that are required to achieve success, from establishing companywide values to guide decisions, to empowering your...

Accenture Creates 1,700 New Jobs in A Hiring Spree as a “Vote of Confidence” in UK

A UK hiring spree by US consulting giant Accenture has been hailed by Chancellor Philip Hammond as a “vote of confidence” in Britain’s economy. Accenture, the consultancy arm spun off from collapsed accountancy behemoth Arthur Andersen, said it has made 1,700 new hires over...

Hiring Customer-Ready Employees

In the last two weeks, I have been consulting clients on how they can improve their Customer Experience and hire people who are emotionally intelligent and Customer-ready. Hiring the right people for your position is a priority for most organizations,...

Gen Z Graduates, But the Job Market Skips Class

According to an iCIMS report, this summer’s graduating class is hitting the job market hard, 22% harder, in fact, than last year. Yet despite the flood of new applications, actual job openings aren’t growing in step. New graduates from the...

This Week in CX: How to Lose a Customer in 10 Seconds

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored everything from the hidden cost of poor accessibility and how conflict avoidance is quietly killing team dynamics, to Sephora’s retail glow-up with Lyft.We’re also...