Work or shop? 46% of Brits admit to mobile shopping on the job
According to a new survey by Attentive, nearly half (46%) of Brits admit they’ve shopped from their phones while at work. Gen X took the lead, with more than 50% admitting to shopping on their phones during work hours. Not far...
Holiday shoppers prioritise price and speed, with mobile shopping leading the way
Holiday shoppers are increasingly shifting from traditional in-store experiences to fast, mobile-focused shopping in order to complete their gift buying in less than six hours, revealed a Celigo report. The survey also highlighted that most global consumers plan to spend...
Your Customers’ Mobile Number Is Their Most Important ID, Handle It Carefully
Historical patterns tend to repeat themselves. Take your Social Security or National Insurance number. Originally issued to track a worker’s earnings, In the US, its widespread use by government agencies eventually transformed it into an unofficial national ID. Then credit agencies...
State of mobile app accessibility, much more to do according to SOMAA report
With the European Accessibility Act about to kick in, more businesses need to review the accessibility of their apps. Highlighting a few good use cases and many more that could do better, The State of Mobile App Accessibility (SOMAA) report...
Social shopping community teams up with Vonage to redefine deal sharing with Rich Communication Services
mydealz, Germany’s largest social shopping community, is taking its user experience to the next level with a new partnership with Vonage. The collaboration introduces Rich Communication Services (RCS) to mydealz’s platform, offering shoppers a more dynamic, engaging way to explore...
Consumers worldwide spent $1.2 trillion shopping online this holiday season
Global holiday online sales soared to a record $1.2 trillion in 2024, with U.S. shoppers contributing $282 billion, according to new Salesforce data. The growth was powered by mobile and social commerce, alongside increased consumer spending after months of saving...
In-store shopping is back, with 61% of shoppers enjoying the experience
A new study by Ryder System revealed that in-store shopping is making a comeback, with consumer sentiment up 21%. While online shopping is still the number one choice, many shoppers are slowly turning to physical stores, showing a growing desire...
From Valentine’s to Christmas: how can marketers make a success of every year-round shopping season?
The major winter holiday shopping event season (also known as the Golden Quarter) is now done for another year. Marketers may be forgiven for needing a breather. Starting from Black Friday through to the Boxing Day sales, the numerous shopping events...
Ready, steady, shop: The future of livestream shopping
A market estimated by Coresight Research to be worth $512 billion with brands such as TikTok, Poshmark and eBay testing out the craze, livestream shopping is ready for its European moment. Mixing the best of both worlds, the comfort of online shopping and the interaction of hitting the high...
This week in CX: social media may be responsible for shopping scams
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at online shopping scams and how social media is assisting in this; consumer issues with communication from their bank; and what marketers think of...

