Customer engagement is essential for driving business. Personalised customer experience will always be important to your customers, whether it’s 2017 or 2020.
Delivering top customer service can keep your best customers coming back. Equally important, it brings new customers, as well.
Did you know that 87% of buyers are ready to pay more for better customer experience?
On the other hand, bad customer experience leads to less customer engagement or simply, fewer customers. Unhappy customers are much likely to spread the word about your service being bad. If you add the influence of social media and rating options that are available almost anywhere, bad customer experience can be a real disaster for your company’s reputation.
Check the infographic below to see how valuable is customer experience to generating brand loyalty.