Infographic: Customer experience in 2020 Tamara Luzajic July 26, 2016 Business News, General Business This post is re-published from sage In business, you always have to make predictions. As your customers are evolving, your business changes as well. This infographic predicts that by 2020, millennials will form 50% of the global workforce. In 2020, customers will be more intelligent and informed. They will expect a personalised experience and will use new and unpredictable technology.