Majid Al Futtaim, the leading shopping mall, communities, and leisure firm has implemented a series of services to “enhance the overall Customer Experience” at its flagship destination Mall of the Emirates in Dubai.
Hussain Moosa, Director for Mall of the Emirates at Majid Al Futtaim – Properties, said that following a series of in-depth and comprehensive evaluations of customer habits and their overall experience at Mall of the Emirates, the firm embarked on a mission to make “important customer centric enhancements”.
“By listening to feedback and powered by innovation, we have implemented award winning services and experiences that demonstrate our commitment to leading in the customer service sphere.”
The mall introduced ‘Hands Free Shopping’, powered by Fetchr, the service invites shoppers to drop off their shopping bags and collect them later or have them delivered anywhere at their convenience.
Hands Free Shopping compliments the mall’s existing service portfolio such as the fleet of luxury chauffeur driven vehicles offering a comfortable and private mode of transport to and from the mall, as well as valet parking service and VIP waiting lounge.
Most recently the mall has introduced a new series of enhancements including dedicated parking spaces close to mall entrances for pregnant women and young families, and with the increased usage of bicycles in the city, the mall has created a dedicated and secure bike parking area.
Signs in the car park of Mall of the Emirates now read “people of determination”, while visitors driving electric cars can now identify charging stations highlighted in bright green and, to ensure access, the spaces are secured with a newly installed barrier. While entering the mall from the car park has been made safer for visitors with new pedestrian walkways.