Tag: awards

A Judge’s Perspective: How CX Innovation and Empathy Evolved This Year

It was a genuine honour to return once again as a judge at the UK Customer Experience Awards 2025. Having served in this capacity for several years, I continue to be deeply impressed by the calibre of entries and the...

A Judge’s View from the International Customer Experience Awards with Ana Pia Pušić

The recent ICXA final judging and awards presentations were a rollercoaster of emotions and excitement for the finalists, judges as well as the organisers. We’ve already had a look from the perspective of some of the judging panels on the...

Radisson’s Creator Hub Innovates Travel Storytelling

Having picked up the Best Digital Transformation (Over 5,000 Employees) Award at last week’s International Customer Experience Awards, Radisson Hotels is showing the way forward when it comes to the hugely valuable influencer travel market. Creator Hub is a new collaboration...

The Judges’ View from the International Customer Experience 2025 Awards

This week, a global stampede of businesses, all leading exponents of customer experience, will descend on London. Destination, the award ceremony of the International Customer Experience 2025 Awards. The judging took place last week, with over 300 judges presiding over...

CXM’s October Catch-Up and November CX Events Roundup

After the summer lull, October roared back into life for the CX industry, with trade shows, industry get togethers and awards season kicking off. November looks to be even busier as we get up to speed with what the collective...

The UK Customer Experience Awards 2025 Rocks Wembley

Thursday, London. Above the hallowed turf at Wembley Stadium, the Awards International team were busy preparing for the 16th edition of the UK Customer Experience Awards, while watching the pitch being set for the weekend’s NFL clash between the Jacksonville...

The CX Revolution Starts Inside the Company

Customer experience gets the spotlight, but what about the people delivering it? A standout trend in this year’s Gulf Customer Experience Awards is the growing number of companies rethinking how they engage and support their employees. In a region where traditional...

AW Rostamani wins gold for game-changing tech transformation at GCXA 2025

AW Rostamani has taken gold in the Best Use of Technology category at the Gulf Customer Experience Awards 2025. Faced with rising customer expectations and an increasingly competitive market, the car dealership reimagined how it could use technology to drive...

USCXA winner ParkHub enhances game-day parking experience for Mercedes-Benz Stadium

Mercedes-Benz Stadium (MBS) has partnered with the US Customer Experience Awards 2024 winner ParkHub to simplify parking for fans attending Atlanta Falcons and Atlanta United matches, introducing a range of digital solutions designed to ease congestion and improve efficiency. The collaboration...

Frasers Property UK and MAPP partnership drives customer service success

Frasers Property UK, in partnership with MAPP, has been awarded the coveted Institute of Customer Service ServiceMark accreditation with Distinction. Winnersh Triangle, Chineham Park, Farnborough Business Park, Maxis Business Park, and Blythe Valley Park have all been commended for their exemplary...