Tag: business

Five9 Launches Fusion for ServiceNow to Deliver AI-Powered Customer Service Experiences

Collaboration and integration is key for any vendor looking to fit into a fractured operational business software landscape. The latest example comes from Five9 Fusion tucking neatly under ServiceNow’s wing to provide real-time transcription and unified routing to eliminate fragmented...

SAP unveils bold business AI strategy, making intelligence a daily driver of work

At its annual SAP Sapphire conference, SAP SE unveiled a set of innovations aimed at embedding Business AI deep into the workflows of organisations around the globe. The announcements mark a significant evolution in how companies can harness AI, not...

Europe fast-tracks digital transformation across key industries

Europe is accelerating its adoption of digital engineering innovations faster than any other region, according to the newly released Information Services Group (ISG) report. As more industries scale their Industry 4.0 initiatives, European enterprises are blending physical and digital capabilities...

ServiceNow strengthens AI CRM with Logik.ai acquisition

ServiceNow has announced a definitive agreement to acquire Logik.ai, an AI-driven Configure, Price, Quote (CPQ) solutions provider. This strategic acquisition will enhance ServiceNow’s growing presence in CRM, allowing sales teams to streamline deal processes, increase productivity, and improve overall efficiency. Integrating...

UK’s Gen Z embrace AI in the workplace

With AI tools rolling out rapidly across business applications, adoption is moving at warp speed from exploratory to essential. Gen Z workers already rely on AI to keep up with their roles. That’s both exciting and concerning for leaders who...

ServiceNow and Google Cloud partner to drive AI-powered enterprise transformation

ServiceNow and Google Cloud have expanded their partnership to revolutionise enterprise operations with generative AI. Through this partnership, ServiceNow’s Now Platform and its suite of enterprise workflows will be available on Google Cloud Marketplace, allowing the integration of AI-powered solutions...

Are employees ready to trust AI with their paychecks?

According to PayrollOrg’s (PAYO) survey, many U.S. workers are uneasy about integrating AI into payroll processes. Specifically, 39% of respondents expressed discomfort with AI calculating their pay, while 53% were uncomfortable with AI answering payroll-related questions instead of a human. “Payroll...

We connect people: 10 years of attending our Awards

We have recently started a new campaign at Awards International called “We connect people”. The idea is to collect and share the stories that have been created at our events. We find that these are a great way to meet...

Ombudsman Services Unveils new Partner Platform for Businesses

The UK’s largest independent multi-sector ombudsman, Ombudsman Services, has created a new partner platform to facilitate its communications with businesses operating in its four key sectors of energy, communications, heat, and private parking. Designed and built by digital agency Code Computerlove, the...

The Customer Experience Business Part 2

As I said in last month’s issue, the unexpected discovery that came as a result of my research project of five great companies is that, although they are all in different industries, they all share five things in common. Since...