Tag: case study

How CX Turned Agri Giant Syngenta’s SAP Rollout Into A Game-Changer

International AgriTech company Syngenta, along with CX partners Lexden, were Awards International’s 2024 Gold winner for Best B2B programme at the International Customer Experience Awards. The award recognised their effective integration of customer centricity across the global business, which has...

OpsTalent puts low staff turnover at heart of success  

Low pay, high stress, and poor career prospects are some of the reasons cited for high staff turnover in business process outsourcing (BPO). Attrition rates among frontline staff vary from 26% a year to 40% (and sometimes higher). A 2024 poll...

Yettel adopts winning approach to transforming sales training and development

Yettel, a Serbian telecoms provider, faced an operational dilemma. To keep pace with market demand, it had to expand and upskill its frontline staff, but the company’s current learning and development platform was unable to support these needs. With over 700...