Tag: Cognigy

Acquisition Stampede Sees CX and EX Companies Acquire AI or Features

The merger and acquisitions inbox at CXM exploded into life this week ahead of major earnings report season (led by Accenture’s massive AI earnings). It highlights the growing drive for businesses to acquire AI, or AI firms to add features...

NiCE to Acquire Cognigy for $955M to Build Unified AI Platform for Customer Experience

NiCE has signed a definitive agreement to acquire conversational AI company Cognigy in a deal valued at approximately $955 million. The acquisition combines NiCE’s CXone Mpower platform with Cognigy’s conversational and agentic AI capabilities to accelerate the adoption of AI-first...

Cognigy presents the next generation AI workforce

AI-powered customer service solutions vendor Cognigy has announced Agentic AI, the next generation AI workforce that is set to transform enterprise contact centers by enabling more efficient, personalised, and autonomous customer interactions. Designed for large-scale environments, Agentic AI leverages advanced...