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Tag: copilot

Freshworks
By  Geoff Spick

November 17, 2025

Freshworks Updates Freddy AI with New Vertical Agents

Launched back in the early summer, Freddy AI has been getting his feet under Freshworks users’ desks for some time now. Now Freshworks has announced major updates to both its CX and IT product lines. The broader push aims to...

By  CXM Editorial

April 16, 2025

Microsoft Copilot Studio’s AI reaches the desktop

The growth in AI capabilities contines at speed. But for employees, users and problem solvers sat on a Windows laptop, there has been a big gap between creating work or tasks, and integrating them with your existing apps and documents....

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