Tag: Coveo

Customers are tired of searching: smarter digital experiences are the future of CX

Coveo’s latest report highlights that despite advancements in AI and digital self-service tools, the customer journey is still riddled with friction—especially when finding accurate, relevant information. Based on a survey of 4,000 consumers across the U.S. and U.K., the report highlights...

Digital CX: Is AI solving the customer effort crisis?

How much effort is too much when it comes to winning and retaining customers? Cost is typically the primary metric, but can businesses make whole processes easier and let customers do more of the work in the self-service era? A...

Coveo launches AI tools to tackle enterprise data challenges

Coveo has unveiled three major advancements to enhance AI capabilities for businesses: Coveo for Agentforce, an expanded suite of APIs, and a new Agentic AI Design Partner Program. These innovations aim to address critical challenges that enterprises face with AI...

Coveo brings AI search and recommendations to SAP Service Cloud

Coveo has expanded its collaboration with SAP to introduce an app designed for SAP Service Cloud. The Coveo AI Search and Recommendation for SAP Customer Experience is now available on the SAP Store, joining Coveo’s existing app for SAP Commerce...