Tag: Customer data

Americans Keep Using the Same Passwords, Even as Attacks Surge

Despite years of high-profile breaches and phishing scams, almost half of U.S. consumers still admit to reusing the same password across multiple accounts, according to a new survey commissioned by Yubico. The nationwide study, conducted by Talker Research across the ten...

Treasure Data Launches Enterprise AI Agents Built on Unified Customer Data

Customer data platform provider Treasure Data has expanded its AI Agent ecosystem to help enterprises deploy generative AI tools that are both powerful and safe to use at scale. Built on its core customer data platform and powered by Amazon...

It’s Time to Make Online Shopping Fun Again

The thrill of discovering an unexpected gem during a casual shopping trip has all but vanished. Online shopping arrived with promises of endless choice and effortless convenience, but somewhere along the way, a vital spark quietly faded. Nicole Kivel, managing director,...

UK Consumers Worry AI Turns Their Personal Data Into a Commodity

“If something is free, then you are the product.” The saying, dating back to the 1970s, has never felt more true to British consumers, who increasingly fear their personal data is being mined and sold to feed AI systems. A...

The future of payments is invisible, instant, and everywhere

There’s a moment Alexander Berrai recalls that sums up how far we’ve come in the world of payments. “Just a few years ago, you had to dig out your wallet, slot the card into the machine, type your PIN, and take...

Amperity says it can fix enterprise data problems holding back AI

Most companies want to use AI to power smarter customer experiences, but they’re still stuck on step one: getting their data in order. Amperity thinks it has the fix. The Seattle-based customer data firm has launched what it calls the first...

Papa John’s taps Google AI to read your mind (and your stomach)

Papa John’s is teaming up with Google Cloud to take its customer experience to the next level. The pizza chain will use artificial intelligence to anticipate cravings, smooth out support, and get pizzas to doorsteps faster. The expanded multi-year partnership, announced...

Dovetail streamlines CX reporting with AI

Dovetail is aiming to slash the time it takes organisations to identify customer experience (CX) problems, solve them and close the loop. By integrating artificial intelligence features throughout its product suite, the vendor claims to enable companies to rapidly compile...

The role of AI and real-time insights in the CDP era

In its latest report, Tealium highlights that 81% of customer data platform (CDP) users are highly satisfied with their platform’s ability to support AI and machine learning (ML) initiatives. The report shows how AI transforms CDP usage, with 54% of...

Qualtrics unveils consumer trends for 2025: rising expectations, waning loyalty

Qualtrics has released its 2025 Consumer Experience Trends report, revealing shifting consumer behaviours that pose challenges for businesses. Drawing on insights from nearly 24,000 consumers across 23 countries, the report highlights key trends for the coming year. Higher Expectations, Lower LoyaltyDespite...