Tag: deloitte

Tech Is on the Menu, But Most Restaurants Can’t Cook with It Yet

Restaurants are racing to pour cash into artificial intelligence, yet most are fumbling when it comes to putting those dollars to work. A new Deloitte report shows 82% of restaurant executives plan to ramp up AI investments in the next fiscal...

Deloitte Launches Agentic AI Blueprint to Help Telcos Unlock $150B

Deloitte has launched a new Agentic AI Blueprint aimed at helping telecom companies unlock up to $150 billion in value over the next five years through advanced automation and intelligent systems. Designed to move telcos past the pilot stage and into...

Summer travel gets a reality check in 2025

Despite continued financial pressures, Americans are not giving up on their summer getaways. Instead, they’re redefining what travel looks like in 2025—opting for more trips, shorter stays, and increased use of tools like generative AI to plan and save, according...

NICE and Deloitte Digital boost customer service with AI and automation

NICE has partnered with Deloitte Digital to transform customer service through end-to-end AI and service automation solutions. This collaboration focused on elevating customer service as a key business differentiator by enhancing interactions with advanced, AI-driven capabilities. “Our clients understand the need...

Phenom and Deloitte partner to enhance workforce transformation with AI

Phenom has announced a strategic alliance with Deloitte, bringing together Phenom’s intelligent talent experience platform and Deloitte’s deep expertise in human capital strategy. By joining forces, the two organisations aim to help streamline talent acquisition and management, allowing enterprises to...

GenAI adoption grows as privacy and security concerns persist

According to Deloitte’s survey, 38% of respondents use or explore generative AI (GenAI) for personal, professional, or educational purposes. Out of those utilising GenAI for work, 83% report heightened productivity, and 63% say GenAI exceeds their expectations. Additionally, 76% believe...

Workplace barriers still holding back disabled UK workers

Many UK workers with disabilities, chronic health conditions, or neurodivergence face significant barriers in the workplace, from inaccessibility to discrimination, despite growing awareness of the need for inclusion. Released to coincide with the International Day of Persons with Disabilities, Deloitte’s Disability...

This week in CX: customers want 24/7 improved service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer behaviour as we enter the new season, how brands need to improve their customer service and personalisation...