Tag: disability

Disability and The Cost of a CX Catastrophe

Ignoring disability awareness is a recipe for CX disaster. Chris Jay of Bascule Disability Training, explains how businesses can avoid PR fallout whilst improving customer service for all… Every so often, a headline surfaces revealing how an organisation has mishandled an...

Only 25% of businesses ready to comply with the European Accessibility Act

While some businesses continue to roll back their DEI initiatives, the new provisions of the European Accessibility Act aren’t going anywhere soon. New data from enterprise CMS company Storyblok identifies that only 25% of European businesses are fully prepared to...

Workplace barriers still holding back disabled UK workers

Many UK workers with disabilities, chronic health conditions, or neurodivergence face significant barriers in the workplace, from inaccessibility to discrimination, despite growing awareness of the need for inclusion. Released to coincide with the International Day of Persons with Disabilities, Deloitte’s Disability...