Tag: employee expeirence

London Luton Airport Boosts Career Pathways for the Next Generation

London Luton Airport has been doing a star turn at recent customer experience awards events. The hard-working airport CX team took home Bronze for Best Customer-Centric Culture at last week’s International Customer Experience Awards. And at the recent UK Customer Experience...

ShiftMed and TELUS Digital Bring AI Innovation to Healthcare Staffing

ShiftMed has partnered with TELUS Digital to help healthcare systems strengthen margins and streamline workforce operations by combining ShiftMed’s AI-driven staffing platform with TELUS Digital’s deep expertise in customised integrations and scalable digital solutions. By uniting their strengths, the companies will...

Quiet Vacations Are the Work Hack Nobody’s Talking About

This summer, sneaky getaways are on the rise. According to a new ResumeBuilder.com survey of 1,200 full-time U.S. employees, 41% admit they’ve already taken a “quiet vacation” in 2025, and nearly as many (39%) say they’ve already done so or...

TTEC Boosts Financial Wellness for U.S. Employees with DailyPay Integration

TTEC Holdings has announced a new partnership with DailyPay to bring real-time wage access to TTEC’s U.S.-based employees, providing financial flexibility and support in an economy where every dollar counts. With the addition of DailyPay to its employee benefits suite, TTEC...

Clear Wellbeing Support Is Key to Employee Retention

Many employees say that comprehensive health and wellbeing support from their employer could influence whether they stay in their role. According to new research from Aviva, 79% of workers said they would be more inclined to stay with an employer...

“Revenge Quitting” Goes Mainstream, Says New Survey

A rising wave of workplace exits is turning heads, and it’s not the quiet quitting trend we’ve heard so much about. According to new research from Reed.co.uk, 15% of workers have “revenge quit,” resigning suddenly, without notice, often as a...

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected

A new study by the Upwork Research Institute reveals that while AI is unlocking massive productivity gains in the workplace, with workers reporting a 40% increase in output, this efficiency comes at a cost: emotional fatigue, burnout, and a shift...

Are You Tech-Ready, or Just Tech-Enthusiastic?

According to a recent Gartner survey of more than 200 customer service and support leaders, being savvy at choosing tech solutions only got teams halfway to success. Those proficient in evaluating vendors and products saw a 50% higher chance of...

Gen Z’s Love-Hate Relationship with Email, Explained

More than half of Gen Z workers (60%) are turning to email not just for convenience, but as a buffer from workplace stress and awkward interactions, according to a new survey by ZeroBounce. Interestingly, 65% of Gen Z women say...

Young Employees Want to Learn. Why Aren’t Employers Teaching Them?

Despite growing concerns over a widening skills gap, UK employers are largely falling short when it comes to supporting the very generation they believe holds the key to the future workforce. According to the latest Business Barometer from The Open...