Tag: employees

Personalisation Without Penalties: Staying Compliant in a CX-Led World
The idea that the customer is king has long been a key principle in business for good reason. Consumer satisfaction is imperative for firms looking to build brand loyalty among a base of happy, regular clients. That satisfaction relies on service...

New HR buzzword ‘fauxductivity’ is concerning employers that their staff are pretending to work
The new HR buzzword ‘fauxductivity’ is set to worry employers and highlight the age where keeping an eye on staff’s productivity is a requirement. The term refers to employees keeping up appearances of productivity without actually achieving anything. Instead of...

UK Employee Experience Awards™ 2025 – Open for Entries
As we focus on empowering employees, we’re excited to announce the start of the UK Employee Experience Awards™ 2025, celebrating workplace excellence.For the 11th consecutive year, UKEXA™ aims to recognise and celebrate passion and commitment of the UK EX professionals like you,...

Workers are now entitled to all tips from customers, by law
In a new law, workers are now entitled to receive all tips from customers at the end of the working month. This law sets out to ban firms from withholding these tip payments, by cash or card. This is set...

UK employers need to improve new starter processes, as they’re failing to turn up on first day of work
Over a quarter of UK employers have had new starters fail to turn up on their first day of work within the last year. This is on top of research that 56% of employers said it was more difficult to...

Organisations are struggling with talent and skills needed for their workforce
Organisations are currently struggling to deliver on talent needs. 41% of HR leaders agree that their workforce lacks the required skills. The new research from Gartner has found that half of HR leaders agree that their organisation does not effectively...

Employees haven’t received sufficient training to protect their accounts against cybersecurity attacks
Despite increasing cybersecurity attacks that have hit the headlines recently, new survey research from Yubico and Talker Research has found that there are concerning patterns and behaviours for personal and workplace cybersecurity. Despite being the least secure form of authentication,...

Gen Z and millennials opt for instant messaging, shunning work phone calls
According to a recent survey conducted by global recruitment agency Robert Walters, Generation Z and millennial professionals are increasingly avoiding phone calls at work, preferring email and instant messaging instead. According to the report, 59% of Generation Z and millennials (born between...

New employee monitoring policy opens conversations surrounding trust and transparency
To ensure a return to office-working conditions three times a week, PwC are to begin monitoring their UK employees’ working locations. PwC staff are expected to spend 60% of their work time with clients, or in the office.“PwC’s decision to...