Tag: flexible working

This week in CX: the digital revolution in travel, finance & customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explore the evolving landscape of airport customer experience, the benefits and challenges of CX consulting, and how Zoom’s AI-driven workflows are transforming digital interactions. We’re also...

This week in CX: why CX teams need niche skills to tackle growing threats

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explore the shifting CX landscape—from the rising demand for niche skills and the burden of mundane tasks to the growing threats of deepfake fraud and...

This week in CX: is Gen Z’s phonophobia a myth?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re exploring topics such as BambooHR’s training program addressing Gen Z’s phonophobia, their surprising preference for phone calls in customer service, and the future of leadership. We’re...

Is the 9-to-5 model dead? UK workers are fighting for flexibility

A growing number of UK employees struggle with burnout, and a lack of workplace flexibility is a key factor. A recent study by CV Genius, which surveyed 1,000 full-time workers, revealed that three in ten employees blame rigid work arrangements...

This week in CX: why are Americans delaying life goals?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we are exploring the future of feel-good marketing, the impact of inflation on Americans delaying life goals, and why younger employees are experiencing heightened workplace stress. We’re...

This week in CX: can AI and humans coexist in CX?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re exploring the growing tension in the work-from-home debate, how Gen Z employees are driving the shift toward remote work, and why adding a human touch...

This week in CX: digital wallets, Valentine’s Day spending, and more

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re exploring the latest shifts in customer experience, from the rise of digital wallets and AI-driven banking to the impact of emerging technologies like deepfakes and...

This week in CX: AI, work week changes, and new shopping habits

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been diving into exciting topics like the future of AI in 2025, the potential of a 4-day work week, and US workers’ plans for the...

Can a 4-day week create a better employee experience?

The world of work is a dynamic environment, where a recent focus on flexibility has turned the topics of employee engagement and attendance into politically charged issues. Implementing a 4-day week doesn’t just affect the business, its workers, and partner...

This week in CX: smaller raises, AI bosses & office debates 

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the widespread misconceptions about the downfall of DEI, the growing trust in AI for critical workplace decisions, and the debate over whether office...