Tag: flexible working

This week in CX: Meta will use UK customer data to train its AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in Gen Z attitudes as employees and customers, worker flexibility on their schedules and policies, and struggles that customers...

Only 45% of workers have flexibility in their schedules

Research from Personio reveals that only 45% of workers feel they have the flexibility to work at times they prefer, showing a gap between employee expectations and company practices. The report also showed that only 57% are satisfied with their...

Workers will only come back to the office with the promise of a pay rise

42% of London workers would want a pay rise if they had to return to the office full-time for work, a report from Bloomberg intelligence has found. Over a third over the Londoners wanting a pay rise indicated they would...

New employee monitoring policy opens conversations surrounding trust and transparency

To ensure a return to office-working conditions three times a week, PwC are to begin monitoring their UK employees’ working locations. PwC staff are expected to spend 60% of their work time with clients, or in the office. “PwC’s decision to...

UK workers have right to request four-day working week

Under new government plans, UK workers could be given the right to request a four-day working week. The education minister, Jacqui Smith, on Friday morning dismissed reports of businesses being forced to accept these demands but said workers could be...

Smart name tags will enhance connections and inclusivity in flexible workspaces

Video conferencing platform Zoom has announced the public beta of smart name tags, a new feature designed to enhance inclusivity and engagement in Zoom Meetings. These tags work with AI to pick up and apply names to multiple participants in one...