Tag: gen z

This week in CX: out with the old, in with the new

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the world of customer experiences, from new ideas and collaborations to what pushes customers to switch brands and what’s the latest media trend. We’re...

Out-of-stocks push 66% of shoppers to competitors

Retailers risk losing more than 60% of their customers to competitors when items are out of stock, according to the AlixPartners 2024 Consumer Sentiment Index. The survey of 9,000 fashion consumers reveals unmet inventory expectations can drive shoppers elsewhere, highlighting...

The rise of podcasts among Gen Z and Millennials

Podcasts have surged in popularity among younger audiences, becoming a vital part of daily life for many gen-z and millennials. The medium’s flexibility, and ability to deliver ‘on-demand’ entertainment and information cater to the preferences of these tech-savvy generations. Whereas prior...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth. We’re also...

This week in CX: how much trust would you place in genAI?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the role of AI in customer service and the level of trust customers and industry leaders have in genAI solutions. We’re also...

This week in CX: are employees becoming more dissatisfied at work?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the importance of human touch in the age of artificial intelligence, as well as the reasons behind the ‘ productivity theatre’ trend...

This week in CX: what’s up with the global market?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at what’s shaking up the new world of hybrid work and how can brands stay relevant and why they need to rely on...

Gen Z lead pay-later spending for personal purchases

A recent report by Splitit emphasises that 42% of Gen Z prioritises pay-later plans for personal purchases this holiday season, with 35% using these options for entertainment and 25% for dining out. Nearly half (47%) of Gen Z indicated that...

Gen Z demands fast AI service, but human connection remains key

According to a recent Five9 survey, nearly 60% of Gen Z consumers value the speed and efficiency of AI-driven customer service but still prioritise human support for more complex issues. This shows a paradox: while this tech-savvy generation embraces the...

Majority of Gen Z employees report strong work ethic

A recent United Culture survey breaks stereotypes about Generation Z’s work ethic, showing that 55% of employees aged 18-24 and 57% of those aged 25-34 believe their dedication to work has significantly increased over the past year. According to the report,...