Tag: idc

IDC Delivers A MarketScape for European CCaaS

The global market is never a level playing field for contact centres. Even the European theatre has many variables and niches that make it a hard landscape to judge for buyers. Enter IDC with the research brand’s first European-focused CCaaS...

UK CIOs warn of unrealistic expectations on big AI bets

AI might be the latest dream ticket for leaders, but technology leaders are best placed to highlight the issues with it, as found in any new technology. A new survey exposes those roadblocks to UK company plans, with a mix...