Tag: IVR

Dragons’ Den Magnate’s Retail Chains Boost Customer Support With NiCE CXone

UK shoppers are very familiar with the name Theo Paphitis of Dragon’s Den fame. The series, known as Shark Tank in the US, Who Wants to be my (Business) Partner in France, and Cave of Lions in Germany, saw him...

AI Takes the Call: PayJunction and Twilio Launch Secure IVR Payment Integration

In a move set to reshape phone payment operations, PayJunction has partnered with Twilio to bring AI-powered Interactive Voice Response (IVR) capabilities directly into PayJunction’s payment ecosystem. This will enable merchants to automate secure phone payments, streamline workflows, and reduce...

The Future of IVRs is No IVR At All

IVRs were invented in the 1960s as a way for businesses to automate the previously manual process of routing calls to the relevant departments. With the introduction of touch-tone dialling, the integration of IVRs into businesses ramped up in the...