Tag: Leadership

How aligning with clients’ finance strategy elevates CX

Customer experience (CX) is about prioritising customers: handling their journeys, understanding their needs and delivering value. It goes beyond finance and transactions, focusing on creating meaningful experiences that guarantee customer satisfaction and loyalty. According to McKinsey, companies focused on improving CX...

The future of leadership: mastering data, agility, and customer centricity

In an era of economic uncertainty, leaders who consistently drive sustainable growth exhibit two key qualities: boldness and tenacity. According to Nicolas Maechler, senior partner at McKinsey & Company, these leaders “push the envelope and stay the course,” even when...

UK’s Gen Z embrace AI in the workplace

With AI tools rolling out rapidly across business applications, adoption is moving at warp speed from exploratory to essential. Gen Z workers already rely on AI to keep up with their roles. That’s both exciting and concerning for leaders who...

Chief marketing officers are poised to take over the boardroom  

Rupert Bedell is one of a few chief executives who’s made their way to the top job via the marketing department. Before arriving at Fasthosts, he’d occupied senior marketing roles with American Express, NatWest, HSBC and Barclays. The evolution of the...

OpsTalent puts low staff turnover at heart of success  

Low pay, high stress, and poor career prospects are some of the reasons cited for high staff turnover in business process outsourcing (BPO). Attrition rates among frontline staff vary from 26% a year to 40% (and sometimes higher). A 2024 poll...

Medallia appoints new Chairman and CEO

Medallia has named Mark Bishof its new Chairman and CEO. With over 40 years of experience leading private and public software companies, Bishof brings industry expertise, including roles as Chief Business Officer at Qualtrics and CEO of Clarabridge. He steps...

72% of Gen Z reject middle management- is this a leadership crisis in the making?

Recent research from Robert Walters has revealed growing disillusionment among younger UK professionals regarding middle management roles, with over half of Generation Z professionals (those born between 1997 and 2010) expressing no desire to pursue these positions. According to the study,...

Employees need more support across a variety of health and social issues

Employers are now expecting an increased level of demanded support from their employees across a variety of issues, including in fertility, addiction, gender identity and neurodiversity. Although traditional areas of heath and wellbeing support are still expected to see a...

Unprepared leaders put worker safety at risk

The ‘Safety Culture Maturity Report 2024’ indicates that senior leaders may not be fully prepared to handle risk, with an average score of only 44% in risk management expertise.  This discovery overlaps with data from the Health and Safety Executive (HSE)...

Essentialism essentials: Steps for leaders to empower teams through burnout

Burnout has become an all-too-familiar spectre looming over our workforce. With a staggering majority (86%) of employees grappling with the debilitating effects of burnout, it’s no wonder that anxiety, depression and sleep deprivation have become so commonplace. And the consequences are dire....