Tag: redundancies

AI Boosts Customer Experience for Amazon and Big Tech During Earnings Season

America’s biggest tech companies are reporting their earnings this week along with huge numbers of banks, pharma and retail organisations. Among the good news, Amazon gave an earning’s call shoutout to Connect The company’s AI-powered solution enabling contact centres to...

Avaya’s Fall from CCaaS Grace Continues With More Layoffs

It is never a good time to report on layoffs within the customer experience industry, but Avaya looks like a contact centre software vendor that has seen the writing on the wall. Rapidly swirling reports and rumours suggest that large numbers...

Sky making 2,000 UK contact centre workers redundant as all-AI CX looms

Sky’s commercial business across TV content, broadband and mobile continues to pop out all sorts of exciting news. This week saw it start to dabble in the digital shorts market (a massive trend in Asia) that could change viewing habits...