Tag: reputation management

Hobbycraft gets Crafty With AI and Freshworks for Smarter Customer Service

At Freshworks’ recent Refresh Europe event in London, heralding the launch of the new and improved Agentic Freddy AI, CXM interviewed Simon Birch from Hobbycraft, a UK arts and craft retail chain, to see how AI and cloud fit into the...

Reputation’s AI-first evolution empowers brands with deeper reputational insights and reach

Businesses continue to struggle with reputation management, due to the fragmented nature of the social and review landscape. At its Transform 25 event this week in London, brand management company Reputation unveiled a major platform evolution to support brand leaders....

InMoment unveils new tool for smarter reputation management  

InMoment has introduced Competitor Intelligence, a tool designed to revolutionise how businesses analyse competitor reviews and gain a strategic edge. This AI-driven solution transforms raw review data into clear, actionable insights, helping brands identify their rivals’ strengths, weaknesses, and opportunities...