Tag: RingCentral

RingCentral Announces AVA the Virtual Assistant and RingWEM

RingCentral’s suite of AI-powered business communications got a boost today with the announcement of RingWEM (workforce engagement management) and virtual assistant AVA. They come hot on the heels of a strong earnings report showing subscriptions revenue increased 6% year-over-year to...

Anticipate, Adapt, Deliver: The New Rules of AI in Customer Experience

Picture this: you reach out to customer service, only to be greeted with, “We’ve already sorted that for you.” It’s an effortless experience that feels almost too good to be true—but it’s exactly where customer service is heading, thanks to...

RingCentral Steps Up to the Plate as the Chicago Cubs’ Official Cloud Communications Partner

RingCentral has announced a new partnership with the Chicago Cubs, becoming the team’s official cloud-based communications partner. The collaboration will transform how the Cubs connect with their millions of fans and how the organisation collaborates behind the scenes. As part of...

Agentic AI and the Customer Experience Maturity Curve Toward Human-AI Collaboration

Over the past decade, customer experience (CX) has expanded far beyond traditional call centres, to include chat, email, phone, social media and self-service platforms. But more channels hasn’t always meant better service and experiences. In fact, the explosion of touchpoints...

RingCentral Contact Center Gets a Boost with NiCE CXone Mpower Integration

RingCentral has announced a multi-year extension of its long-standing alliance with NiCE to deliver integrated, AI-first solutions for businesses looking to modernise and scale their customer experience operations. Under the renewed agreement, RingCentral will continue to provide RingCentral Contact Centre, an...

No More Blind Spots: RingCentral Cracks the Code on the Full Customer Journey

RingCentral has unveiled new enhancements in customer experience technology with the introduction of its new Customer Journey Analytics and the general availability of AI Agent Assist. These innovations, part of the RingCX platform, offer organisations a unified, AI-driven approach to...

RingCentral unifies voice and CRM with new Salesforce integration

RingCentral has announced the launch of RingCX for Salesforce Service Cloud Voice, now available on Salesforce AppExchange. This powerful integration brings RingCentral’s voice and digital communication capabilities directly into Salesforce, allowing organisations to deliver faster, more intelligent, and personalised customer...

Secure payments, seamless experience: PCI Pal and RingCentral raise the bar

PCI Pal has partnered with RingCentral to transform payment security and customer experience. This strategic partnership directly integrates PCI Pal’s cloud-native payment technologies into RingCentral’s flagship offerings: RingCX, its AI-first contact centre solution, and RingEX, its core business communications platform. This...

Cox Business dials up AI with RingCentral partnership

Cox Business is stepping up its communications game through a new partnership with RingCentral, bringing AI-driven voice, video, chat, and contact center solutions to businesses. The collaboration blends Cox’s high-speed connectivity with RingCentral’s cloud-based platform to create a unified experience...

RingCentral boosts the customer comms experience with an AI receptionist

The rise of AI in every facet of business continues with a new AI-powered receptionist. RingCentral’s AIR helps SMBs maintain good communications for a positive customer experience. It helps eliminate missed calls, and can boost business outcomes and ensure...