Tag: RingCentral

BT and RingCentral roll out AI contact centre to take on customer service woes

BT and RingCentral are stepping up the contact centre game with Cloud Work RingCX, a cloud-based, AI-driven platform designed to streamline customer interactions across voice and digital channels. The new platform integrates voice calls with more than 20 digital channels, including...

RingCentral boosts its Events platform with new feature

RingCentral has introduced Studio, a new feature within its Events platform designed to simplify the production of high-quality, branded event streams. This capability enables organisers to manage their events from a single interface, eliminating the need for costly production services. With...

RingCentral enhances Zendesk integration to improve customer support efficiency

RingCentral has expanded its collaboration with Zendesk by launching the Zendesk Talk Partner Edition for RingEX, an enhanced integration designed to simplify workflows and personalise customer interactions. This solution integrates RingEX’s advanced voice capabilities and real-time call data directly into...

RingCentral amps up its AI contact centre platform with Verint integration

RingCentral has added Verint’s leading workforce engagement management (WEM) and CX automation solutions to RingCX, its AI-powered contact centre platform, as part of the latest partnership. RingCX customers will now be able to improve employee productivity and customer experiences, ultimately...

RingCentral adds AI assistant to its unified communications solution

Provider of cloud-based communication and collaboration solutions RingCentral has introduced its AI Assistant, powered by RingCentral AI, which is now included in its unified communications solutions, RingEX, at no extra cost. This tool generates real-time call notes, assists with writing and translating messages, and...