Tag: sentiment

Adobe Partners With Medallia To Integrate AI Agents with Sentiment Data

If our recent news isn’t heavy on new AI announcements, it is typically about a tie-up, as software vendors seek to add fresh smarts and better insights for users from AI knowledge providers. Adobe’s Experience Manager Platform was recently...

Reputation CX Interview with Chris Lee, Managing Director, Howards Motor Group

As part of Reputation’s recent Transform 25 event, select partners were on hand at the London gathering to talk about the changing customer landscape and how platforms like Reputation can improve business outcomes.  CXM had the pleasure of talking to Chris...

Reducing employee turnover with AI-powered sentiment tracking

How happy and engaged are your staff? Cheerier in the better weather? Worried about the economy? Do you ask them? Or, is that vital sentiment metric left in the ether? One company, among the many worried about employee turnover, that did...