Tag: ServiceNow

Five9 Launches Fusion for ServiceNow to Deliver AI-Powered Customer Service Experiences

Collaboration and integration is key for any vendor looking to fit into a fractured operational business software landscape. The latest example comes from Five9 Fusion tucking neatly under ServiceNow’s wing to provide real-time transcription and unified routing to eliminate fragmented...

Salesforce and ServiceNow Pour $1.5B into Genesys to Advance AI-Driven CX Orchestration

Genesys has announced a $1.5 billion investment from Salesforce and ServiceNow, marking a significant expansion of its long-standing partnerships with both companies. Each investor is contributing an equal share, backing Genesys’s strategy to bring more autonomy and intelligence to customer...

UK consumers demand empathy from AI in customer service

The latest Consumer Voice Report 2025 from ServiceNow paints a clear picture of changing consumer expectations in the UK when it comes to AI in customer service. The report reveals that British consumers no longer view AI as impressive simply...

NICE and ServiceNow forge AI alliance to eliminate service silos 

At Knowledge 2025, ServiceNow’s flagship event, NICE unveiled a new partnership with ServiceNow to reimagine customer service through complete automation. This collaboration combines NICE’s advanced AI customer service automation with ServiceNow’s AI-powered enterprise workflow platform to create a holistic, integrated...

3CLogic teams up with NewRocket to bring smarter Voice AI to the banking sector

3CLogic has announced a partnership with NewRocket to accelerate digital transformation across the financial services sector. As part of the agreement, NewRocket will become an official reseller of 3CLogic’s contact centre platform, integrating advanced voice capabilities into its specialised “Bank...

ServiceNow & 3CLogic give contact centres an AI upgrade

3CLogic is levelling up its long-standing partnership with ServiceNow to launch a fully integrated, AI-powered solution. This new offering combines ServiceNow’s CRM products with 3CLogic’s advanced voice and customer experience tools, creating a seamless end-to-end system for managing employee and customer interactions. The collaboration...

ServiceNow strengthens AI CRM with Logik.ai acquisition

ServiceNow has announced a definitive agreement to acquire Logik.ai, an AI-driven Configure, Price, Quote (CPQ) solutions provider. This strategic acquisition will enhance ServiceNow’s growing presence in CRM, allowing sales teams to streamline deal processes, increase productivity, and improve overall efficiency. Integrating...

Cognizant and ServiceNow help mid-market banks cut losses and improve CX

Cognizant has partnered with ServiceNow to introduce an AI-powered dispute management solution tailored for mid-market banks in North America. This Business Process as a Service (BPaaS) offering streamlines the dispute resolution process to enhance efficiency, minimise chargeback losses, and improve...

ServiceNow scoops up Moveworks for $2.85B

ServiceNow has announced its acquisition of AI-driven workplace automation platform Moveworks for $2.85 billion, combining forces to enhance AI capabilities across the workplace. The move aims to integrate ServiceNow’s advanced agentic AI with Moveworks’ user-friendly AI assistant and enterprise search...

ServiceNow’s AI agents are changing telecom – here’s how

In collaboration with NVIDIA, ServiceNow has unveiled an AI solution tailored for the telecommunications industry. Leveraging NVIDIA AI Enterprise software and the powerful NVIDIA DGX Cloud platform, these AI agents are set to transform service providers’ operations by automating complex...