Tag: shadow AI

Shadow AI is Everywhere: Are Your Employees Flying Blind?

As many as 78% of employees are using AI tools not provided by their employer, according to WalkMe’s second annual AI in the Workplace Survey. More than half (51%) report receiving conflicting guidance on when or how to use AI,...

Shadow AI is undermining your CX strategy: Here’s how to fix it

Your agents are already using AI, even if it’s not the kind your company has approved. Tools like ChatGPT and other free assistants are fast, easy and available as Shadow AI with just a few clicks. So it’s no surprise...

Dealing with the growing threat of shadow AI in your business

Employees are using shadow AI to explore the benefits of the ongoing AI hype machine, seeing what’s possible and solving issues. However, those efforts could endanger the validity of business data, impact decision making and create a myriad of legal...