Tag: Sinch

Dear Customer, This Message Was (Probably) Written by AI

In 2025, nearly every business customers interact with will be using AI to communicate with them, whether they notice it or not. New research by customer engagement platform Sinch, which surveyed 1,600 business leaders and 2,800 consumers across sectors, including...

Sinch and Authvia turn messaging into a checkout lane

What if paying a bill was as easy as replying “yes” to a text? That’s the future Sinch and Authvia are rolling out across North America with a new partnership that puts mobile payments directly into messaging threads. Announced today, the...

Verizon and Sinch join forces to make business messaging smarter

Sinch and Verizon are deepening their partnership to push Rich Communication Services (RCS) into the mainstream, expanding RCS for Business Messaging (RBM) to Verizon subscribers across the U.S. Announced at Enterprise Connect in Orlando, this move aims to accelerate the adoption...

Sinch brings RCS business messaging to iOS for UK customers

Sinch has announced that RCS Business Messaging (RBM) is now available for iOS users on Three UK and Virgin Media O2 (VMO2) networks. This development marks a major step in transforming how businesses engage with their customers, extending reach to...

7.68 billion interactions and record engagement define 2024 holiday shopping season

The 2024 Black Friday and Cyber Monday period marked a standout year for retail, generating $118.2 billion in November revenue, including $10.8 billion on Black Friday alone, according to Adobe. Alongside record-breaking sales, brands achieved 7.68 billion customer interactions across...

RCS is transforming brand-customer communication

Sinch highlights that Rich Communication Services (RCS) is fast gaining traction as brands explore new ways to improve customer interactions. According to insights from a panel of senior marketing and digital communications experts across top European brands, over 70% anticipate...

Almost 80% of businesses rank email deliverability as critical

In its newly released report, Sinch highlights the rising importance of email deliverability, with 78.5% of surveyed senders rating it as critically important (8/10 or higher) to their business goals. Published through Sinch’s email platform Mailgun, the report aggregates insights...

Nearly 80% of shoppers want tailored offers this Black Friday/Cyber Monday

As nearly 80% of shoppers desire tailored recommendations this Black Friday and Cyber Monday, a new survey by Sinch is forecasting a shift toward personalisation, conversational commerce, and secure communication. The survey anticipates businesses leveraging AI, omnichannel promotions, and real-time...