Tag: sms

Sinch and Authvia turn messaging into a checkout lane

What if paying a bill was as easy as replying “yes” to a text? That’s the future Sinch and Authvia are rolling out across North America with a new partnership that puts mobile payments directly into messaging threads. Announced today, the...

Chatty customers? Oracle and Infobip now made it easier to keep up

To keep up with the rising demand for instant, seamless communication, Infobip has deepened its ties with Oracle, promising businesses a faster route to global conversations via channels like WhatsApp, RCS, and SMS. The move centres on a new Omnichannel Messaging...

Financial services lead in customer support, while retail falls behind

New research from WhatsApp business communications provider Esendex reveals stark differences in customer service across industries, with financial services ranking highest and retail performing the worst. The study assessed key factors like wait times to speak with a human representative...

SMS becomes a critical tool for consumer engagement 

According to the latest report by EZ Texting, there has been a dramatic shift in consumer behaviour, with SMS emerging as a pivotal channel for business communication, boasting an astonishing 98% open rate. This shift highlights the transformation of texting...