Tag: support

Medallia Research Talks Up Conversational Intelligence as the Future of CX

In a blizzard of research and reports this week, Medallia keeps up the pace of industry chatter with a new insight into “Conversational Intelligence: The New CX Advantage.” The report highlights how businesses are missing out on growth opportunities by...

5 strategies to transform support from cost centre to revenue engine

Companies worldwide face increasing pressure to grow revenue and profits. Forward-thinking executives have realised that customer support, traditionally viewed as a cost centre, can become a powerful revenue generation engine. Each support interaction represents an opportunity to deepen relationships, expand value,...